- Clatterbridge Cancer Centre - Wirral, providing outpatient cancer treatment and supportive care on the Clatterbridge Health Campus in Bebington, Wirral
- Clatterbridge Cancer Centre - Aintree, our radiotherapy treatment centre on the Aintree University Hospital site
- Good standard of general education or equivalent experience.
- Must be computer literate
- Knowledge of a range of administration systems acquired through experience and qualification
- Confidentiality and Data Protection legislation Knowledge of team building/training techniques
- Previous experience in an office environment
- Customer service
Patient Services Officer - Bebington, United Kingdom - The Clatterbridge Cancer Centre NHSFT
Found in: Talent UK C2 - 2 weeks ago
Description
Job summary
Patient Service Officer Band 3
This role will include some Saturday working on a rotational basis. 5 days over 7 days including Saturdays
An exciting opportunity has arisen in Clatterbridge Cancer Centre, hub at St Helens site for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.
Main duties of the job
The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.
The post holder will also be responsible for providing a front of house reception service for extremely busy departments. This will include a full appointment booking system and ensuring all reception desks run efficiently. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using hospital databases and software is advantageous
About us
The Clatterbridge Cancer Centre NHS Foundation Trust provides highly-specialist cancer care for a population of million people across Cheshire & Merseyside, North Wales, the Isle of Man and parts of Lancashire.
In June 2020, we opened Clatterbridge Cancer Centre - Liverpool, our spectacular new cancer hospital in the heart of Liverpool's Knowledge Quarter, providing state-of-the-art facilities as part of a £162m investment. Alongside our flagship hospital in Liverpool, we also have two other main cancer centres:
Together, working across three sites and operating specialist chemotherapy clinics in four of Merseyside's district hospitals, we deliver a comprehensive range of inpatient care, advanced radiotherapy, chemotherapy and other systemic anti-cancer therapies including gene therapies and immunotherapies.
We also deliver a pioneering Treatment at Home and Work service, are the only facility in the UK providing low-energy proton beam therapy to treat rare eye cancers, and host the region's Teenage and Young Adult Unit.
Working with leading experts from the University of Liverpool, we strive to stay at the forefront of novel treatments and techniques to deliver more effective and personalised treatments.
Job descriptionJob responsibilities
The Patient Services Officer role is a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role; however, depending on where the postholder is placed, not all of the tasks may be carried out.
Experience of booking multiple series of appointments as per SOPs and protocols
To participate in administrative and clerical duties.
To maintain confidentiality at all times
To have a knowledge of a range of procedures and appointments across multiple services
The postholder may undertake duties within a specialist area of the administrative function which supports the patients journey throughout the Trust.
Ensure an efficient service is provided whilst optimising the use of resources.
Person SpecificationQualifications
Essential
Knowledge
Essential
Experience
Essential
Desirable