Senior Contact Centre Agent - Preston, United Kingdom - Avnet

Avnet

Verified Company

Preston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Farnell

Farnell, an Avnet company, is a global highservice distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

What's in it for you:
Along with offering a competitive salary package, we also offer:

A supportive team environment where everyone really is working toward the same goal.
A strong open door policy within management
An environment where you will be given the tools and opportunities to further your career
Pension scheme
25 days holiday plus bank holidays with option to buy additional holiday
FREE Onsite Parking
Flexible home working
Cycle to work Scheme
Reward schemes

Principal Responsibilities:

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.

Job Level Specifications:

Acquires basic skills through work experience or formal training to perform routine tasks.
Tasks are routine, repetitive and manual in nature with mínimal complexity or variation and specific to the job.
Work is performed under supervision with detailed instructions. Priorities are provided for performing work.
Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.
Impact of decisions is primarily contained to the work of the job.

Work Experience:

Typically requires less than one year of related experience.

Distinguishing Characteristics:

Must be able to multitask and work in a fast paced environment.
May require fluency in more than one language.

WHAT NEXT?

Please click on the link to Apply, your CV will be reviewed within 7 days and if successful in the shortlisting process, we will contact you directly.

If you have questions, please feel free to contact us on

LI-EMEA

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

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