Visitor Services Coordinator-High Lodge April 24 - Brandon, United Kingdom - UK Civil Service

    UK Civil Service
    UK Civil Service Brandon, United Kingdom

    Found in: Talent UK 2 C2 - 2 weeks ago

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    Description

    Job summary

    High Lodge Forest Centre is a popular recreational site that attracts 500,000 visitors per annum and provides extensive play, walking and cycle trail networks including an all-ability Heritage Trail, BBQ facilities, open space for public recreation and forest regeneration programmes. High Lodge is a regular event hosting site including Active Forest events and the Forest Live concert series which caters to in excess of 50,000 over 2 weekends.

    We are looking for someone to provide excellent customer service, in a 'front of house' role, with a focus on marketing, volunteer management, High Lodge Memberships and site entry.

    Job description

  • Carry out Duty Manager responsibilities, within a rota pattern, including weekends.
  • Coordination of High Lodge Information Point including; rotas, leaflet stocks, all retail sales, data management and administrative tasks, oversee all functions of the ANPR car park system and delivering outstanding customer service.�
  • Lead on High Lodge marketing both on site and externally, seeking innovative ways to engage a wide range of visitors.
  • Supervise volunteers, manage administration using Connections CRM system and look for new volunteering opportunities.
  • Actively sell High Lodge & National Memberships.��
  • Support the work of the High Lodge team.�
  • Support housekeeping staff when required.�
  • Assist with the lead of the Visitor Services Team, individuals and volunteers on all Information Point related activities such as Memberships and site entry.�
  • Regular and consistent contact with business partners and stakeholders.

    • Person specification

    Essential - Candidates must be able to demonstrate the following:

  • Previous experience working in a customer facing role
  • Excellent marketing skills either gained through experience or academic accreditation�
  • Ability to carry out administrative tasks
  • Effective time management and organisational skills
  • Experience of working successfully in partnership with stakeholders
  • Competent IT user with experience of MS Office and familiarity with business email conduct

    • Behaviours

    We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Making Effective Decisions
  • Managing a Quality Service
  • Working Together

    • Benefits

    Alongside your salary of �27,941, Forestry Commission contributes �7,191 towards you being a member of the Civil Service Defined Benefit Pension scheme. � Learning and development tailored to your role
    � An environment with flexible working options
    � A culture encouraging inclusion and diversity
    � A Civil Service pension
    � 25 days annual leave on entry, increasing to 30 days after 5 years� service. This is in addition to 8 public holidays
    � Generous paid maternity and paternity leave which is notably more that the statutory minimum offered by many other employers