Part Time Customer Advisor - Manchester, United Kingdom - Adecco UK

Adecco UK

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Rate of pay:
£11.61 per hour

Part Time: 28 hours per week (Monday to Sunday - working a rota between 08:00-20:00)

Proposed Start Date:

ASAP
Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions?

If you answered yes to all of the above, we want to hear from you today

The role involves providing information on all aspects of substance misuse and smoking cessation to the public via telephone helpline - promoting key messages on risk reduction.

You will be required to signpost service users to appropriate services for their needs and assist them beyond any barriers in accessing these services.

Every assignment at Serco comes with the following benefits to you:

Long term ongoing assignments, with permanent opportunities offered regularly
Up to 33 days paid holiday a year
Weekly Pay
Exclusive access to Adecco Associate Benefits including retail and leisure discounts, and Mental Health support.

Requirements:

Excellent verbal and written communication skills in English
Able to follow instructions and processes
Resilience and the ability to work in a faced paced, high pressured team environment
Verified RTW documentation
Consent to undertake BPSS verification
Ability to work flexible shifts including evenings and weekends
Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism, and a nonjudgemental approach
An understanding of confidentiality
A health, psychology, social care and/or substance misuse related qualification (E.g., Nursing, Social Work, Psychology Degree)
A recognized Counselling diploma
A relevant post graduate higher qualification e.g., a MSc in Counselling, Health Education/ Promotion, Public Health
Qualification in drugs, alcohol, or tobacco studies/smoking cessation
Experience of actively working within a role that included the provision of information, advice, and support face to face and/or over the telephone in relation to health, mental health, alcohol, drugs and/or smoking

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people.

And with us, you're not just another employee. You're an individual, and this is how you'll be treated.

With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Chloe Cullen