Administrator/customer Service/ Training Dept - Kingston on Soar, United Kingdom - SRS Ltd.

SRS Ltd.

Verified Company

Kingston on Soar, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This job is working for a great employer you wont find a more caring company with great ethics and team spirit.

You will need a great interpersonal skills, be able to calmly deal with a multitude of situations and full training will be given.

Purpose of Job:

Provide a professional out of hours support function to the Group, reporting and facilitating responses to issues raised by customers, staff, and members of the public.

Principle Accountabilities:
Gather and collate information on issues or complaints raised, escalating as required. Ensure that the on-call log is kept up-to-date, producing daily reports and collating data for KPI reporting.

Detailed Responsibilities:

Take incoming calls from customers and staff regarding operational issues that occur on site.
Administration supporting the training department,
Sentinel system for booking and changing training
Admin for the audits of the staff for training
Complete and circulate periodic worksite reports from managed sites.
Collate call data for periodic KPIs (leading and lagging).

Required Experience, Knowledge, Qualifications and Training:

Ability to deal with callers on the telephone, building rapport and remaining composed under pressure.
A focus on quality, customer service and doing the right thing.
Strong problem solving and decisionmaking abilities, able to find practical solutions to issues as they arise.
Organised, with strict attention to detail.
Experience managing conflicting deadlines with excellent time management skills.
Confident IT user, proficient in the use of Microsoft Office software (Excel, Outlook and Word).