Telephonist, Alex - Redditch, United Kingdom - Worcestershire Acute Hospitals NHS Trust

Description

Job summary

This is an exciting opportunity for conscientious team players to join the switchboard team.

The candidates must be confident, articulate, flexible , have good organisational & IT skills and be able to maintain high standards of professionalism and confidentiality.

The jobs will involve working on a 4 week rota and will include working weekends and shift times of to , and

Job 1

Week 1 (M , T , T , F

Week 2 (T , T , F , S , S

Week 3 (M , T , T , F

Week 4 (T , T , F , S , S

Job 2

Week 1 (, Th , Su

Week 2 (M , W , Sa

Week 3 (W , Sa , Su

Week 4 (F , Sa , Su

Job 3

Week 1 (W , Sa

Week 2 (M , T , W

Week 3 (W , T , Sa , Su

Week 4 (M , T , W , T , Su

On application please state which job you are applying for.

Main duties of the job

To undertake general telephonist/switchboard duties acting as the first point of contact for our patients, visitors and staff. To be able to interact with all levels of NHS staff and service users.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job responsibilities

To operate theSwitchboard in accordance with the telecommunications operational policies andprocedures. Maintain a professional image at all times whilst working in a busyenvironment.

To collate informationfor daily rotas, telephonists information re doctors and other clinical staffon call for and out of hours for Alexandra, Kidderminster andPrincess of Wales hospitals.

To collate informationfor daily rotas for telephonists information re daily rotas for allnon-clinical areas re Facilities, Pharmacy, Physiotherapy, Endoscopy, Estatesand Tradesmen on call for the hospital, Trust properties and Mental HealthPartnership sites. Ensure all changes inrotas are recorded.

To answer generalqueries/provide information for the general public, members of staff and makeevery effort to locate staff or patients efficiently and politely.

To operate the bleep system on the Alexandrasite which includes daily test calls for paediatrics, obstetric and cardiacarrest teams giving out clear, precise instructions, ensuring appropriatepeople answer and the crash bleeps are working correctly. Be responsible forfast bleeping doctors, ensuring appropriate doctors respond and aclear message relayed.Be responsible for getting the Trauma Team to A & E, this includes doctors,consultants, theatre nurse and haematology.

To operate theKidderminster bleep system via the Siemens console facility. To test daily the cardiac arrest team andeach Wednesday the Paediatric Theatre Cardiac Team ensuring the appropriateteam respond. Be responsible for sendingout cardiac arrest and paediatric arrest calls and connecting ward ordepartment to 999 for an emergency ambulance to attend.

To keep up to date withall emergency procedures, cardiac arrests, trauma alerts, major incidents,internal alarm procedures, switchboard failure and fall back procedures andto be able to carry out the Telephonist responsible duties to all incidents.Fire procedures: Alexandra and Kidderminster hospitals and out of hours forHillcrest unit. Ascertain where the fireis, call fire brigade. Notifyappropriate people to attend the incident.Complete fire incident form and fax 2 copies to Worcester.

To order taxis andrecord all requests for Alexandra, Worcester, Kidderminster, Princess of Wales,Mental Health Partnership hospitals and properties.

To undertake any otherduties appropriate to the grade to cover sickness and annual leave as requestedby the Switchboard supervisor.

Experience

Essential

Desirable

Qualifications

Essential