- Customer 360 and a robust Sales Pipeline system embedded in Salesforce, will eliminate most of the swivel between systems and improve productivity across the network, customer and employee experience
- Discovery Tool and Distributed Marketing helping our advisors engage with customers at the right time along and standardize how thousands of advisors approach customer discovery
- Works with key stakeholders within all business functions to align technology solutions with business strategies
- Gathers requirements from business units and translates those to programmers and developers
- Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation
- Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
- Supports one or more highly complex business processes
- Works on multiple projects as a project team member
- Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
- Serve as a liaison between users and developers to help resolve prod issues
- 8+ years' experience as BSA, preferably with at least 3-5 recent experience working within a large highly matrixed complex financial institution
- Demonstrated experience having worked on a large project with a budget of over $5 million, with competing priorities with multiple stakeholders
- Experience working within an Agile framework
- Project management skills – in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines
- Ability to create business solutions that increase competitive advantage
- Bachelor's degree in a technical field such as computer science, computer engineering or related field preferred
- MBA or other related advanced degree an asset
- Agile/CSM certification an asset
- Salesforce certification an asset
- Contract
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ICT Business Analyst - Scarborough, North Yorkshire, United Kingdom - ProViso Staffing
Description
Business group:
CRM, Sales & Branch Performance – Performance engineering team, part of Customer Servicing engineering in client's Digital, focused on providing solutions that assist front line staff across channels in deepening relationship with customers, providing better service and offering better products to them, and help improve sales & productivity along the way.
Project:
MVP4 initiative of our Retail Salesforce instance – Salesforce MVP for additional functionalities – within Salesforce, they sell additional features and functionalities – what is required here is customization and integration of existing systems to those features
Scope of project:
Leads Management & Prioritization:
Delivered in FY23 and provides a prioritized list of Campaigns leads and reporting
Calendar & Agenda:
Adding agenda/calendar management functionality, end-to end connectivity, self-generated leads, referrals and new reports
The successful candidate will have the opportunity to work on application that is used in every banking branch of Canada and is one of the largest apps in the Bank so is a high visibility project; have the opportunity to work with Salesforce as it is a highly sought tool in the market, enhancing the contractor's profile.
Perform analysis, design, implementation, modification, and daily functional support of all applications.2 rounds – MS
Teams Video Interviews: 1st with HM – technical interview – 30 minutes
