Jobs
>
Nottingham

    Technical Support and Design Engineer - Nottingham, United Kingdom - Forward Assist Recruitment

    Default job background
    Description

    PRODUCT SUPPORT ENGINEER REQUIRED Our client designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK's most demanding security environments.

    HOME BASED ROLE BUT COMMUTABLE TO NOTTINGHAM

    They succeed where their knowledge, experience and deep technical expertise is most valued to customers, specifically public space and heritage buildings, transport, critical national infrastructure, finance, high security, and custodial markets.

    With high security systems experience, field proven products and expert support personnel in the UK & Ireland, our client offers its clients turnkey solutions for comprehensive protection and peace of mind.


    ABOUT THE
    PRODUCT SUPPORT ENGINEERROLE

    To provide product support and training in the form of technical advice and expertise to customers, Field Engineers, and Sales/Operations staff and to be the principal liaison between the technology team and Field Engineers.

    DUTIES & RESPONSIBILITIES OF THE
    PRODUCT SUPPORT ENGINEER

    Project management of live customer trials, from initial customer liaison and specification confirmation through to installation, user training, regular review, and reporting.

    Provide software/hardware solutions to staff utilising the company network and hardware.
    Support of workshop technicians, including day-to-day tasks and activities.
    Producing and analysing field data, providing recommendations for improvements.
    Identify and feedback on performance of in-service equipment to allow continuous improvement of reliability.
    Identify recurring faults and providing efficient solutions.
    Regular operations and customer reviews of in-service equipment reliability.
    Supplier products continually enhanced and improved.
    Supporting the test and development of in-house and OEM equipment.
    Responsible for resolution of customer technical queries and support issues.
    Provide remote and on-site fault finding and fault resolution.
    The maintenance of our cloud-based document support and managed release of software and firmware updates.
    Achievement of technical support related targets.
    Provide and deliver effective training, including structured sessions, presentations, and documentation, including one-on-one training to Engineers and Customers.
    SKILLS & PERSONAL QUALITIES OF the
    PRODUCT SUPPORT ENGINEER
    Strong technical knowledge, encompassing CCTV installation, vehicle design, IT hardware, software, and vehicle electrical skills.
    Working knowledge of Microsoft operating systems, including Office365.
    Ability to fault-find and configure Microsoft operating systems.
    Highly customer-focused to understand customer needs.
    Excellent team working & people skills – colleagues & clients.
    Good leadership skills – able to inspire, motivate, lead, challenge and support own team and wider teams.
    Strong communication & presentation skills (especially listening skills) – to help diagnose customer problems and build relationships.
    High standards of integrity and reliability – honest & trustworthy.
    Innovative – high level of initiative.
    Good planning and organisational skills.
    Experience of technical author work (documentation/ instructions).
    Ability to work calmly under pressure.
    Ability to continually develop, change, adapt and grow.
    Understanding of technology and able to summarise in simple language.
    Willingness to undertake travel at short notice and often for extended periods.
    QUALIFICATIONS AND EXPERIENCE OF the
    PRODUCT SUPPORT ENGINEER
    Relevant CCTV and electrical qualifications.
    Sound IT knowledge.
    Good standard of education (minimum GCSE grade C or above in Maths and English).
    Ideally from a customer focused background with CCTV and IT skills .
    Experience of automotive electrical installations.
    Experience of providing 1st and 2nd line technical support to customers.
    Knowledge of industry products.
    Experience of IT networking, cloud computing, Wi-Fi and mobile data infrastructure.
    Working knowledge of Timespace, Streamax, and HikVision range.
    Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds Job Info


    Job Title:

    PRODUCT SUPPORT ENGINEER

    Company:
    Forward Assist Recruitment


    Location:

    Posted:
    May 15th 2024


    Closes:

    Sector:

    Contract:
    Permanent


    Hours:
    Full Time
    Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.
    #J-18808-Ljbffr

  • 2fawcett - Empowering Recruitment

    Design Engineer

    3 weeks ago


    2fawcett - Empowering Recruitment Nottingham, United Kingdom

    **Role: Mechanical Design Engineer** · **Salary: DOE** · **Location: Nottingham** · **Type: Permanent and full time** · **Overview of the Design Engineer** · 2fawcett are recruiting for a Mechanical Design Engineer based in Nottingham. This is for a fantastic employee focused com ...


  • Spain Nottingham, United Kingdom Full time

    Job Role: Electrical Design Engineer · Location: Nottingham - onsite role · Rate: Negotiable depending on experience · Earthstream are recruiting Electrical Design Engineers to join a leading automation company specialising in material handling systems. · Our client will consider ...


  • ATA Recruitment Nottingham, United Kingdom Full time

    Electrical Design Engineer · £30,000 - £40,000 · 5% Employer pension contribution · 25 days holiday + bank holidays · Flexible start and finish · Up to 5 days holiday buy scheme · Westfield healthcare · Modern working environment · Structured growth & training · Discounted gym m ...


  • Penguin Recruitment Ltd Nottingham, United Kingdom

    **Civil Engineer** · Our client is a leading firm of consulting engineers, providing expert advice in transportation, water, environmental, infrastructure and civils/structural design services. Recently the Company have seen an increase in its project wins and are in the processo ...

  • ETS Consulting Ltd

    Design Engineer

    3 days ago


    ETS Consulting Ltd Nottingham, United Kingdom permanent

    Design Engineer · Location: Nottingham · Salary: £37,000 - £41,000 + Full Benefits Package Days Based Role - Monday to Friday · Reference: Jo5547/NPH · The Company · An excellent opportunity has arisen within a world leader in the manufacturer of specialist engineered products a ...


  • Rise Technical Recruitment Limited Nottingham, United Kingdom

    Mechanical Design Engineer · Nottingham - Commutable from Derby, Ilkeston, Bingham, Loughborough, Sutton-in-Ashfield, and surrounding areas. · £35,000 - £45,000 + Office Based, Monday to Friday + Holiday + Pension + Progression Opportunities + Company Benefits · Are you a Mecha ...

  • Platform Recruitment

    Design Engineer

    3 weeks ago


    Platform Recruitment Nottingham, United Kingdom £50,000 - £60,000

    Senior Design Engineer - £50k-£60k - Nottingham - Medical · Platform Recruitment has partnered with a high-tech medical device development company who are developing a pioneering new technology which will revolutionise their market. They're looking to expand the R&D team with a q ...

  • A.N. Wallis & Co Ltd

    Design Engineer

    1 week ago


    A.N. Wallis & Co Ltd Nottingham, United Kingdom

    A.N. Wallis & Co Ltd are a leading UK based Designer, Manufacturer and Supplier of Lightning Protection and Power Earthing Products. Established in 1946, Wallis has grown steadily throughout our core markets of the UK, Middle East and South East Asia. We are in a phase of worldwi ...

  • Platform Recruitment

    Design Engineer

    2 weeks ago


    Platform Recruitment Nottingham, United Kingdom £50,000 - £60,000

    Senior Design Engineer - £50k-£60k - Nottingham - MedicalPlatform Recruitment has partnered with a high-tech medical device development company who are developing a pioneering new technology which will revolutionise their market. They're looking to expand the R&D team with a qual ...

  • Cherry Professional

    Design Engineer

    2 days ago


    Cherry Professional Nottingham, United Kingdom Permanent, Full time

    Design Engineer | Nottingham| Salary - £ £45000 | Company bonus| 33 days holiday · Cherry Professional are currently working with a market leading Engineering and Design company. They are looking for a Design Engineer to join their close knit and thriving team. · Responsibilities ...

  • Platform Recruitment

    Design Engineer

    3 weeks ago


    Platform Recruitment Nottingham, United Kingdom

    Job Description ​ Senior Design Engineer - £50k-£60k – Nottingham – Medical · Platform Recruitment has partnered with a high-tech medical device development company who are developing a pioneering new technology which will revolutionise their market. They're looking to expand th ...


  • Innovo Global Talent Nottingham, United Kingdom Full time

    Product Design / Development EngineerLeading UK Automated Products ProviderExcellent Salary and BenefitsNottinghamDo you have a passion for product innovation and optimisation? We are looking for super sharp engineers to join our R&D division as Value Engineering Specialists. As ...


  • Premier Engineering Nottingham, United Kingdom Full time

    JOB- Mechanical Design Engineer LOCATION- Nottingham TERM- Permanent SALARY- £35,000 to £45,000 per annum My client manufactures a range of Special Purpose Machinery going into the a range of sectors. They are looking to expand their design team by taking on a Mechanical Design E ...


  • Premier Engineering Nottingham, United Kingdom permanent

    JOB- Mechanical Design EngineerLOCATION- NottinghamTERM- PermanentSALARY- £35,000 to £45,000 per annumMy client manufactures a range of Special Purpose Machinery going into the a range of sectors. They are looking to expand their design team by taking on a Mechanical Design Engin ...


  • Earthstream Nottingham, United Kingdom Full time

    Job Role: Electrical Design EngineerLocation: Nottingham – onsite roleRate: Negotiable depending on experienceEarthstream are recruiting Electrical Design Engineers to join a leading automation company specialising in material handling systems.Our client will consider junior to s ...


  • People Tech Nottingham, United Kingdom Full time

    Role: Mechanical Design EngineerSector: Automation/Materials HandlingBase Salary: £32k £40kPA (OR MORE DOE) EV Scheme, Remote, Work from Home, travel to sitesHours: 39pw (Plus Overtime T 1⁄2)Location: NottinghamshireOur client seeks a Mechanical design Engineer who has great expe ...


  • CRS Professionals (UK) Ltd Nottingham, United Kingdom Full time

    Role: Electrical Design Engineer (Intermediate) · Location: Nottingham · Salary: £30k - £50k dep. on exp. plus package · An established, mid-size Building Services Consultancy based in the East Midlands, is expanding their team and are recruiting for an intermediate level Electri ...


  • CRS Professionals (UK) Ltd Nottingham, United Kingdom Full time

    Job Role: Mechanical Design Engineer (Building Services) · Location: Nottingham · Salary: £30k - £50k Depending on Experience · An established, mid-size Building Services Consultancy based in the East Midlands, is expanding their team and are recruiting for a Mechanical Building ...


  • Platform Recruitment Nottingham, United Kingdom Full time

    Senior Design Engineer - £50k-£60k – Nottingham – MedicalPlatform Recruitment has partnered with a high-tech medical device development company who are developing a pioneering new technology which will revolutionise their market. They're looking to expand the R&D team with a qual ...


  • Falcon Recruitment Services LTD Nottingham, United Kingdom permanent

    Electrical Design Engineer (Building Services) · Salary: £38,000 - £45,000 · Based within a growing multi-discipline building services design team, you will have the chance to work on a huge range of high-profile complex projects, and operate across multiple sectors - such as c ...