Support Analyst, 1st Line Support, Service Desk Analyst, - Reading, Berkshire, United Kingdom - Xact Placements Limited

Description

Our Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst – Security Lead to be based in their Reading office.

Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.

Providing 2nd line support to all employees and companies that fall under the Managed Service Contract.

Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents.

Responding to calls and e-mails on the service desk, adhering to strict SLA's for fault resolutions and service requests completions.

Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components

Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements.

Document and report on work completed to ensure security compliance with customer and company procedures.

Support the Service Desk team to ensure IT Platforms are security hardened to latest best practice and review planned changes that impact security.

Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.

Conduct updates of STA documents and knowledge base to ensure that any changes to set up, location or configuration of kit is logged in a timely and appropriate manner, where any additional hardware or software is included within the network component inventory.

Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.

Manage and support ISO, Cyber Security Essentials and other accreditations aligned with security objectives.
5+ years' Desktop, Networking, Server or application support experience.
~ Ability to communicate and advise technical/service information to different levels.
~ Working knowledge of security systems and platforms, minimum Security + cert. WAN/LAN/Networking skill sets
~ Microsoft/VMWare/Cloud technologies
~ Firewall and network security configuration
~ AV, Patch Management, Endpoint Protection and EDR technologies
~ Understanding of ITIL Practices