Customer Care Co-ordinator - Warrington, United Kingdom - The City Recruiter

The City Recruiter
The City Recruiter
Verified Company
Warrington, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
Maintain regular communications/updates with the customers

  • Follow the principles set out in the Customer Journey program at all times
  • Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
  • All defect repairs to be logged accurately onto ClixiFix as needed
  • Maintain accurate and concise records of all repairs, solutions and notes/comments
  • Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/directors meetings as required

Key Responsibilities Include:

  • Responsible for managing all maintenance items to Seddon Homes' properties, liaising with purchasers and subcontractors
  • Maintain/complete accurate and concise records of all repairs, solution and decisions on ClixiFix
  • Filing of all complaints received and logging all correspondence.
  • General administration duties for the Head of Customer Care
  • Ensure the Customer Journey protocols are achieved, in the time frame allocated
  • Comply with our GDPR policy
  • The above list of job duties is not exclusive or exhaustive and

Salary:
£25,000.00-£30,000.00 per year


Ability to commute/relocate:

  • Warrington: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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