Senior Claims Executive - London, United Kingdom - The Ardonagh Group

The Ardonagh Group

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Role Accountabilities:

Principal Tasks_
Management and control of complex FI, PI, D&O & E&O claims
On receipt of claim notification, identify risk, review details in conjunction with coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain inhouse and external computerised claims records
Producing claims information and presenting to insurers/reinsurers, either in written or networked format; and dealing with any resultant instructions, queries and enquiries
Monitoring insurers' agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary
Identifying any potential errors and omissions if situations arise
Reporting any claims difficulties immediately to management
Ensuring relevant insurer's instructions are notified to Client/expert and vice versa
Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times
Ensuring effective liaison with closing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes
Ensuring effective liaison with Accounting colleagues both with regard to collection/payment of funds, any queries and the subsequent clearance of accounting entries
Maintaining claims filing
Keeping up to date with market and system changes
Monitoring workload and reporting to management as appropriate
Generic Knowledge Requirements_
Expert in one or more lines of business
Sufficient knowledge and understanding of the relevant aspects of the Law of Agency and the Law of Contract to be able to perform the Principal Tasks
Sufficient knowledge and understanding of the general concepts of insurance to be able to perform the Principal Tasks
Good working knowledge of the Underwriters and markets; and their practices, documentation and customs
Good working knowledge of the US and other relevant insurance and regulatory environment
Specific Knowledge Requirements_
Knowledge of Price Forbes practices, procedures and service standards
Knowledge of Claims Division business strategy, goals and objectives.
Knowledge and/or awareness of Price Forbes IT systems and processes
Competencies Required_
Ability to retain existing business and the confidence of the client
Ability to work effectively as part of a team
Ability to work under pressure and meet deadlines
Ability to use Microsoft Word, Excel and PowerPoint packages
Good numeracy skills

Qualifications & Experience:

Required Experience_
At least 4 years claims experience in one or more of the key focus area (FI, PI, D&O, E&O)
Experience with CLASS and ECF

Desired Qualifications

Working towards ACII

Person Specification:

Standard of Performance and Conduct Expected_
At all times behave in a way that upholds and promotes the good name and reputation of Price Forbes
Maintain the highest standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct
Treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication and the timely presentation of documentation
Deal honestly and fairly with fellow employees, customers, and others within the insurance profession
Take responsibility for own learning and development; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled
Value other team members as colleagues