- This is an important role within GRS, with primary responsibility to:
- Routine and regular telephone calls to customers securing commitments to pay.
- Development of positive, strong working relationships with internal and external customers including internal and external sales representatives and general managers.
- Prioritisation of calls based on the ledger portfolio, considering value; aged debt and level of risk associated with each customer.
- Ensuring that known customer requirements are met to reduce the risk of query generation that could potentially stop payment.
- Effective and timely management and resolution of queries raised by customers, utilising all relevant resources.
- Customer master data maintenance.
- Reporting.
- Managing unallocated cash in line with targets.
- Identifying and implementing improvements to process.
- Adherence to credit rules of business and financial control.
- Excellent communication skills both verbally and in writing.
- Computer literate in Microsoft Office.
- Self-motivated and energetic.
- A can-do attitude.
- Strong analytical and problem-solving skills.
- Excellent organizational skills.
- Flexible approach to work.
- Good time management skills and ability to multitask.
- Good judgement.
- IT literate.
- Highly motivated and capable or working without supervision.
- Be able to manage their own workload and schedule their time accordingly.
- Excellent interpersonal skills and ability to communicate effectively with staff, at all levels, and third parties.
- Proactive and able to use initiative.
- Confident with strong decision-making skills.
- Credit Control Experience.
- Accounts Receivable Experience.
- Stakeholder Engagement and Management.
- Strong in all Microsoft packages.
- Strong organisational and planning.
- Ability to prioritise.
- Ability to problem solve.
- Ability to work under pressure.
- 23 Days holiday + Bank Holidays
- Death In Service Benefit
- Bonus Scheme
- Access to GP Line for you and your household
- Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing
Credit Controller - Nuneaton, United Kingdom - GRS Group
Description
We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Nuneaton. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you
JOB PURPOSE
A role integral to the organisation as it is responsible for collecting cash for part of the accounts receivable ledger valued at £30m. Responsible for routine and regular contact with customers allocated, ensuring positive working relationships are created and maintained. Responsible for collecting cash against target. Responsible for the effective and timely management of aged debt. Responsible for the effective and timely resolution of queries.
MAIN DUTIES AND RESPONSIBILITIES
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