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- Coordinate the workflow for all client and internal requests, to ensure effective completion of work in accordance with SLAs.
- Liaise with customers and operational delivery teams to arrange all sub-contractor reactive maintenance visits and manage end to end.
- Liaise with customers and operational delivery teams to arrange all sub-contractor service.
- Review sub-contractor service records/sheets and raise 'follow on' work orders where required, assigning to the correct resource and priority.
- Support operational delivery teams and work closely with the Scheduling team to ensure all works are managed by the appropriate party.
- Maintain effective relationships with sub-contractors, ensuring work is delivered on time and to a consistently high standard, escalating and/or reporting information to the operational and procurement teams as required.
- Management of all chargeable Minor Works Requests, including purchasing operations.
- Ensure all costs associated with work delivery are captured and entered into the system.
- Attend client and operational meetings as an Account representative to support the operational teams.
- Experience of Scheduling
- Experience of working with maintenance contractors
- Excellent written skills
- Good communicator by phone
- Good skills on all Microsoft packages
Facilities Account Coordinator - Didcot, United Kingdom - Aspire Personnel Ltd
Description
Overview
Our Client who is a Facilities Management company is looking to recruit an experienced Facilities Account Coordinator with experience of working within the facilities field.
Principle Duties and Responsibilities