- Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
- Using company systems to process orders adequately in order to invoice clients.
- Updating the system with all interactions with residents
- Processing supervisory or trade reports to determine action required to resolve repairs.
- Resolution of minor complaints at call level.
- Maintain logs and monitor variation request.
- Maintain and action emails from contract mailboxes.
- Answering payment queries of both sub contract and client.
- Working with Supervisors and trades people to organise and schedule work
- Ordering equipment needed for the operatives job.
- Keeping all activity logged and up-to-date in an accurate manner.
- Liaising with staff at customer sites keeping them up-to-date with progress information.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
- IT Literate
- Customer Service
- Maintenance sector terminology
- KPIs
- ROCC
- Excellent Telephone Manner
- Customer Service focused
- Excellent Communication skills
- Ability to identify problems
- Ability to identify customers' needs
- Willing to go the extra mile to deal with a difficult situation
- Ability to prioritise issues
- Ability to meet tight deadlines
- Ability to work under pressure
- Attention to detail
- Team player
- Previous experience in a similar role
- All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
- It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.
- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days
- Cycle to work scheme
Administrator - Thames Valley - Axis Europe
Description
Role
We have an opportunity for a Administrator to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents
Key Tasks / Activities / Responsibilities
Key Knowledge
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Other Key Information
Benefits