Business Co-ordinator - Kingston upon Hull, United Kingdom - JR Rix & Sons

JR Rix & Sons

Verified Company

Kingston upon Hull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Rix has been a family-owned business for 150 years. Our Group of businesses are diverse in nature - ranging from petroleum distribution, shipping and manufacturing.

Our vision is 'To build stable businesses for future generations'.

Our mission is 'To create an environment where people flourish, and businesses thrive'.

Whilst we are proud of our heritage we are firmly focussed on the future. Things don't sit still for long at Rix

With this in mind we are expanding our Rix Energy Services team. Rix Energy services specialise in the installation of Solar panels, Electric vehicle charging points and Ground sourced heat pumps.

We are looking to recruit an administrator/coordinator to oversee all aspects of the customer journey from initial enquiries through to the invoice being paid.

This is a full time role working 8am - 4.30pm Monday to Friday

The Role to include but not limited to:

Log customer calls ensuring client priorities are met
Plan Engineers weekly workload taking into consideration client needs
Ensuring appointment documentation is sent out to customers in a timely manner
Check periodically to ensure Engineers have sufficient and appropriate workload and stock
Identify and escalate opportunities to improve operative performance, and process improvement
Process and chase invoices where appropriate
Create and distribute MCS report, post installation
Excellent customer service experience
Good telephone manner
Knowledge of working with Microsoft excel, outlook and word.
Highly organised and ability to prioritise workload
Good communication skills
Problem solver