Customer Support Program Specialist - Stoneleigh, United Kingdom - AGCO

AGCO
AGCO
Verified Company
Stoneleigh, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Making a difference. That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own

Customer Support Programme Specialist

Office Based - Stoneleigh, Warwickshire

Job Summary:


We are looking for someone who is excited about a career in the Technical Ag Industry and is passionate about providing industry-leading smart farming solutions to sustainably feed our world.

AGCO is a global leader in the design, manufacture and distribution of agricultural machinery and precision Ag technology driving farmer-focused solutions.

This role is part of CATALYST, AGCO's newly established Rotational Development Program.


CATALYST


CATALYST will offer you 5 rotations in the area of customer support over a total of 12 months to build up knowledge about the Technical Ag industry, our product portfolio, customer support, in addition to essential business and soft skills.


What you will do (varies by rotation):

  • As a part of the CATALYST, you will interact and work with other CATALYST trainees from different functions, such as data analytics, engineering, IT, Precision Planting, etc., to build up a professional network that will benefit the rest of your career.
  • The program also includes group development activities, such as facilities tours, customer visits, handson farming and machinery experience, continual educations, mentorship, professional development workshop, and more
  • The role will contribute to our customer support team through problem investigation of machinery, technical support of dealers through assisting, coaching, and guiding, and develop and deliver technical training.
  • Responsibilities may vary based on the person's experience, skillset, and assigned rotation.
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Travel Requirement: <50% for meeting, training, rotations, and events during the CATALYST program.


What you will bring:


  • Associate or Bachelor of Science in Engineering, Technology, Adult Education, Agricultural Sciences, or other relevant field
  • Familiarity with applied hydraulics, engines, drivetrains, electrical systems, electronics, and air conditioning systems
  • Excellent technical and problemsolving skills
  • Driving Licence is required for travel within the role

A plus if you have:


  • Excellent verbal and written communication skills
  • Experience with heavy equipment (farm, industrial, automotive or construction), dealership dynamics, and direct customer interaction
  • Ability to learn quickly, be a teamplayer, and manage project effectively
  • Possess an innovative, problemsolving, and solutionsoriented mindset
  • European Language

We offer the following benefits:


  • Basic salary: £competitive
  • A company performance / Individual performance related bonus (5%)
  • Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)
  • Life assurance and critical illness cover for Pension members
  • 26 days holidays + statutory holidays
  • Holiday trading
  • Confidential Employee Assistance Programme for employees and their immediate family
  • Onsite parking
  • Onsite restaurant
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