Verkoop Ondersteuning - Belfast, United Kingdom - Reed Specialist Recruitment

Description

An exciting opportunity has arisen for an experienced Office Administrator/Telesales Representative to join a leading organisation based in Belfast.
This is a Full-Time, Permanent Position.

Working hours:
Monday – Friday 8am-5pm


Job Role:
You will be responsible for engaging with potential customers.
Current/recent experience of working in a customer service role involving administrative tasks.
IT proficient with the use and knowledge of using Microsoft Office and navigating Google Maps.
Strong geographical knowledge of Northern Ireland with the ability to route/plan vehicles for collections in an efficient manner.
Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
Ability to manage and prioritise a busy workload with a high level of accuracy and attention to detail.
Ability to work on your own initiative as well as part of a team.

Main Duties and Responsibilities:

Dealing regularly with enquiries via an online portal, prioritising and assigning jobs to a team of driving personnel via the most efficient route.

Providing support to customers who engage through the online portal and responding to customer telephone enquiries on a daily basis.

Liaising directly with customers regarding vehicle collections and costings.
Track and document calls and keep records up to date.
Prepare the necessary transport and associated documentation for the service provided.
Processing customer payments.
Communicate clearly with relevant colleagues regarding the collections.
Optimising route scheduling to maximise sales and efficiencies.
Any other duties as associated with office administration.
1st Floor,
14 Great Victoria Street,
Belfast,
Co. Antrim,

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