- Work within a designated regional team (North or South) with a focus on specific regional needs
- Provide support to other regions, ensuring operational continuity and efficiency across the organisation
- Collaborate with Service and Projects champions to effectively support each region
- Streamline and own the processing of field, sales orders and build quotations
- Promote active monitoring and progression of all quotes for closure
- Manage Service and Project Inboxes, handling incoming calls and queries
- Coordinate with subcontractors, customers, and internal teams
- Manage team schedules
- Monitor open calls and projects for timely progression and closure
- Schedule and communicate workloads for field engineers and project teams (dispatch)
- Ensure delivery of customer service levels and maximise team utilisation
- Document and record all project activities, ensuring compliance with quality, health, safety, and environmental policies
- Proactively monitor and manage aged service calls to prevent delays and ensure timely resolution
- Implement strategies to reduce the number of aged calls and maintain service efficiency
- Adhere to Key Performance Indicators (KPIs) across both project and service functions
- Assist in regular reviews and analysis of performance metrics to identify areas for improvement and ensure targets are met
- Co-ordinate the Project Managers activities, liaising as appropriate with all parties to ensure customer satisfaction
- Record receipt of orders using the Forecast Sheet & WIP spreadsheet
- Document all contract additions and variations
- Support Project Manager with all relevant project documentation (project packs, order acceptance letters, WIP)
- Management of orders and stock
- Updating the Projects tracker and loading Projects onto company systems ,
- Previous experience of working as an administrator
- Proactive, collaborative mindset with strong teamwork abilities
- Organised, structured approach with a focus on problem-solving
- Effective communication skills, including telephone etiquette
- Energetic, dynamic, assertive, with the ability to influence and support team members
- Proficiency in MS Office Suite (Word, Excel, Project desirable), with strong data input and organisational skills
- High level of attention to detail and a methodical approach
- Experience of Service Management/CRM
- A confident and well organised individual who can multi-task, prioritising tasks according to business needs
- Be a team player with a friendly and helpful disposition ,
- hours per week
- 25 days holiday with bank holidays in addition
- Employer pension contributions
- Employee Assistance Programme
- Life assurance
Operations Administrator - Hemel Hempstead, United Kingdom - SWARCO
Description
Your Challenge
Your Challenge
We have an exciting opportunity for an Operations Administrator to join our team in APT Skidata. This is an important role, where you will be providing a timely, and effective administrative support to the Projects and Service departments. It is a multi-faceted role, requiring teamwork, collaboration, and adaptability to ensure that the needs of internal stakeholders and customers are met.
Key Responsibilities
Your Profile
Your Profile
Your Benefit
Your Benefit
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive: