Service Asset - Peterborough, Cambridgeshire, United Kingdom - Vermelo RPO

Description

Service Delivery Analyst

This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.

Supporting Service Operations and the wider business through the management of Service Delivery processes.

Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process.

Champion continuous improvement through learning and root cause analysis
Undertake service delivery activities with service partners to ensure service levels are maintained.
Creation of operational reporting, providing trend analysis and insights
Develop and maintain system metrics and monitoring.
Developing and maintaining metrics and monitoring.
ITIL framework. (Data analytics and tools such as Excel and PowerBI. (Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK.

With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.

Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage.

25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday
~ Health Cash Plan
~ A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
~ Life Assurance 4x annual salary
~ Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells