Jobs

    Concierge Consultant - Manchester, United Kingdom - Selfridges

    Selfridges
    Selfridges Manchester, United Kingdom

    2 weeks ago

    Default job background
    Description
    Client Consultant - Beauty Concierge (Trafford)
    Client Consultant - Beauty Concierge (Trafford)

    As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer.

    Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling
    Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development. You'll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products
    Elevate our customers' experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team
    Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
    Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
    You will adapt your style and service to suit customer needs and preference. A sales and service expert. You'll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; You are aware of store events services and reasons to visit that may appeal to your established and prospective clients
    You understand the importance of building relationships across the shop floor.

    You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.

    From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
    Flexible. This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business
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