Service Charge Officer - Romford, United Kingdom - London Borough of Havering

London Borough of Havering

Verified Company

Romford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Job Description

Grade 6 - £34341- £37725pa**Havering is the most eastern London borough, bordered by Essex to the North and East, the River Thames to the South and the boroughs of Redbridge and Barking & Dagenham to the West.

It's one of the largest boroughs in Greater London with a population of 226,000, over 7,000 businesses and an area approaching 40 square miles.

It is delivering a £3bn investment programme that will improve the borough as a place to live. It will bring thousands of new jobs and genuinely affordable homes while helping to create new business opportunities.

As a council, we value our people and know that through investing in their development we can attract and retain the very best talent.

We are a council that people want to work for and one in which you will have the opportunity to thrive and maximise your contribution and career potential

About the Job

The main purpose is to provide an effective & responsive service to Havering residents relating to shared ownership/leasehold management, specifically associated with service charge requirements including statutory and Council regulations to determine the best options and resources available on a case by case basis.

To provide an effective service relating to shared ownership and leasehold owners to determine the best options and resources available on a case by case basis.

To be responsible for the monitoring and management of performance within the area of responsibility, ensuring that internal and external standards are met and improved upon with the aim of achieving high resident satisfaction

To carry and manage a case load, to work with individuals including supporting and directing clients to access a broad range of housing services and where appropriate making relevant onward referrals and signpost to other services.

About You

Ideally experience in a similar role.
An understanding of good customer care and confidentiality.
Able to work within a team and be able to use your own initiative.
A working knowledge of standard office based software, for example Word and Excel.
Well organised and able to cope with many competing demands within target.
Have a detailed understanding of legislation governing shared ownership and leasehold management.

***
Additional Information

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit.

By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.

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