- Adhere to local, national and clinically indicated maximum timeframes including Referral to Treatment (RTT), Cancer, and diagnostics, escalating where capacity does not allow or there are conflicting targets.
- Application of relevant policies/SOPs to ensure consistent services are delivered
- Attend meetings for service development initiatives as required.
- Follow internal escalation processes.
- Attend/complete all mandatory training in accordance with Trust Policy and participate in the Trust's Annual Appraisal.
- Use of trust developed patient target lists and/or other information reports for consistent facilitation of patient pathway
- Liaise with any relevant member of the Trust or external to the Trust, as appropriate to your role to ensure efficient and timely flow of patient pathway, in line with information governance policy.
- Contribution to achievement of local/national Key Performance Indicators relevant to the role.
- Be aware of and adhere to the Trust's Policies, Procedures and Disciplinary rules, and promote awareness amongst peers.
- Be an active team member and undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality at all times, maintaining good relationships with patients and other members of staff.
- Provide cover as necessary at the request of the Line Manager across the core clinical administration functions, commensurate with level of the role.
- Minimum of 3 GCSEs including English and Maths at Grade C or equivalent qualification or relevant experience
- RSA III or NVQ III or equivalent qualification or relevant experience
- ECDL or equivalent qualification or relevant experience
- Business Administration Level II Apprenticeship
- Previous experience working in a clerical/administrative role
- Knowledge of medical terminology
- Demonstrable working knowledge of Microsoft packages including Word
- Customer care experience
- Ability to work to and promote Standard operating procedures / performance targets
- Experience of working within a busy/demanding environment. Multidisciplinary team
- Thorough knowledge of health care system and processes
- Understanding of Primary Care, GP and Community Services
- Knowledge of Referral to Treatment Patient Access Policies and procedures
- Understanding of patient priorities and targets in relation to appointments and waiting times, specifically Referral to Treatment
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Proactive, self-motivated and with a positive approach to work
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Demonstrates Trusts values and behaviours
- Trustworthy, punctual and reliable
- Awareness of Trust policies and protocols
- A methodical and organised approach to work
- Excellent verbal and written communication skills
- Accurate data entry, typing and checking skills
- Good time management skills
Clinical Assessment Service - Doncaster, United Kingdom - Doncaster & Bassetlaw Teaching Hospitals NHS FT
Description
Job summary
The Post holder will provide an effective and efficient support service to clinical teams ensuring robust systems and processes are in place for overall administrative oversight and coordination of the patient through the relevant pathway. This will include adhering to the specific timescales and waiting time targets through validation and education, promoting a "Right First Time" culture.
The post holder will be responsible for checking, monitoring and progressing all aspects of the patient pathway taking a cross cutting approach in line with clinical instruction and in accordance with national and local waiting times, liaising directly with the consultant and delegated members of the consultant team, using information reports to assist.
The post holder will have expert knowledge of the various patient pathways which include the 18 weeks Referral to Treatment (RTT) rules and ensure application of this knowledge, promoting best practice amongst peers and offering guidance for clinical teams. The post holder will work closely with other members of the clinical admin teams, Team Leaders and the Data Quality Team to ensure consistent approaches are applied to RTT validation.
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly and consistently within given timescales.
Main duties of the job
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop , Belong and Thrive , Here .
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including: o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job descriptionJob responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person SpecificationQualifications
Essential
Desirable
Knowledge and Experience
Essential
Desirable
Interpersonal Skills
Essential
Desirable
Organisational Skills
Essential