Senior Quality Evaluator - Belfast, United Kingdom - Webhelp

Webhelp

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Training & Quality

Location

Belfast, United Kingdom***Job Title:Senior Quality Evaluator
English plus ( French, Spanish, German
C1 ) Belfast Onsite

Job Description:

English plus ( French, Spanish, German

C1 )

Excellent written and verbal communication skills;
Client Services skills and experience running strategic projects w/ crossfunctional teams;
A selfstarter with creativity, energy, and a passion for driving consumer product success
Experience in objection handling, value adding, etc.
Experience in coaching agents on an ongoing basis and managing outliers to in spec/exceeds expectations standards
Implement and give feedback on insights derived from quality reporting
Keep a pulse on the agent's knowledge and skill gaps, providing alternatives to solving them
Keep up to date and proficient in the client's voice and products
Experience in quality training and/or program development
Heavy interest in technology and the digital/media industry
Experience and passion for providing feedback through coaching and handson learning experiences
Proven track record of independently working with timelines and success measures
Must be able to multitask and keep on track in a fast paced, everchanging environment
Basic reporting in Excel
Business oriented mindset
Experience working with direct consumers, in B2C environment

Location:

GBR Belfast - Maysfield

Language Requirements:
French, German, Spanish

Time Type:
Full time

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