Sales Advisor - Norwich, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Norwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REED are delighted to be working with a highly successful and reputable company who are looking to expand their busy and dynamic team.

This role is a full time, permanent opportunity working Monday - Friday office hours with a minimum of 2 days each week in the office and 3 days each week working from home.

Responsibilities:

To make outbound calls to prospective and existing customers utilising company data and scripts to book quality leads.
To meet and exceed contact centre targets whilst providing excellent customer service and all times.
To follow up marketing activity in line with business objectives, e.g. prospect lists, door drops, updating marketing permissions and cross-selling initiatives. To answer incoming calls and provide accurate product, process and sales information, ensuring thecustomers' requirements are fully met.
When speaking to customers promote relevant offers and promotions at every opportunity.
To provide accurate product and sales information.

To meet and exceed Customer Service Standards by projecting the appropriate image and levels of customer service when dealing directly with customers.

To ensure that all activities meet regulatory requirements.
To maximise personal development and learning opportunities in line with personal development plan.
Abide by all statutory requirements including those relating to health and safety.
Understand and fulfil your responsibilities under the Company's equal opportunities policy in lace from time to time.

Adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety.

All others as agreed by the Contact Centre Manager in line with business needs.
To have/gain a comprehensive and detailed knowledge of products and processes.
To proactively contact customers to maximise opportunities in line with business objectives.
To answer incoming calls and complete all customer service requirements in line with business objectives.
To operate within a Contact Centre environment and deliver excellent service across al relevant communication channels to all customers.

About you
Good level of basic numeracy and literacy.
Good customer service skills.
Ability to work and learn in a fast paced environment.

The package
Competitive basic salary of £18,950 plus commission of up to £9000 per year.
31 days holiday + your birthday off each year.
Perkbox and discounts.
Flexipoints for retail shops, restaurants, cafe's, cinemas etc.