Booking Clerk Pre-op Assessment - Kidderminster, United Kingdom - Worcestershire Acute Hospitals NHS Trust

Description

Job summary

We are looking to recruit a highly motivated and enthusiastic individual to provide comprehensive administrative support for the Pre-Operative Assessment service. You must have good all round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office. You will have attention to detail and the ability to prioritise incoming work so as to meet deadlines. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels.

Main duties of the job

Working within our small yet fast paced team, your main responsibilities will focus on the booking of pre-operative assessment appointments for our patient's. Maintaining excellent communication with your pre-operative assessment nurse colleagues and wider surgical directorate teams.

Please see full Job Description embedded within the Support Documents.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job responsibilities

JobSummary

Accountableto the Directorate Manager for the day-to-day management of the Pre-OperativeAssessment reception

Thepost holder will be expected to be customer focused and to use the PASappointment/Clinical Data System, paying particular attention to the get itright first time philosophy and #CallMe initiative.

Youwill have the ability to work on your own initiative and be an effectivecommunicator with all levels of management

Key Duties

Patient Care

Settingup and maintaining an appointment system for the department, ensuring all availableclinic slots are filled using PAS and Synopsis and by following thePre-Operative Assessment (POA) process.

Greetingand directing patients within the department for POA or Anaesthetic clinic (tocover annual leave/sickness).

Checkingand updating PAS details with a focus on the #CallMe initiative.

Answeringtelephone enquiries and referring to the appropriate senior member of staff ifunable to help.

Recordthe patients attendance to clinic and outcome their appointment on theirdeparture

Notifyconsultant secretaries of DNAs via the agreed proforma

Escalatingshort notice requests to the capacity co-ordinators appropriatelyand working on a resolution alongside the nursing team.

Preparingnotes/admission packs to support trained staff

Ensurethe smooth daily running of the Pre-Operative Clinic reception desk andtraining any junior staff in all aspects of customer awareness

Ensurestaff are trained and monitored in the effective use of the PAS/OutpatientAppointments and Clinical Data System, providing update/refresher training asrequired.

Monitordata quality alerting PAS/IT Trainer of staff training needs.

Ensureclinic numbers/rules are updated and all staff are aware of the changes

Liaisewith the PAS Co-ordinator regarding OPD/PAS appointment fault, systemavailability etc

Assistany patients who wish to complain, completing a minor complaint form asnecessary or bring to the attention of the Nurse in Charge

Liaisewith the Capacity Co-ordinator when booking annual leave

Liaisewith the information Department to enable the collection of correct informationfor contracting.

Liaisewith ambulance control for ensuring the patients return journey home isscheduled

Participate/facilitatepatient surveys on request

Assistin altering clinics and informing patients

Monitorthe Envoy system for patients response to text messages and action wherenecessary to amend appointments and speaking with patients if clarification isrequired.

Liaisewith the Anaesthetic department, where necessary, to co-ordinate patientappointments and minimise the number of visits to the hospital.

Maintaincore knowledge of both Synopsis and the POA process and how this impacts on thebooking of appropriate appointments

Provideregular feedback and updates to secretaries, booking co-ordinators anddirectorate team not utilising the SOP to request POA appointments

Workas part of a team to regularly review and update necessary appointmentletters/information relevant to the department.

Knowledgeof the Band 4 Capacity Co-ordinator role and ability to step up in times ofleave/absence.

Maintainstrong professional relationships with the POA nursing team and Senior Sisterfor the department.

Anyother duties within the grade of the post as required by the Directorate manager

Education and Training

Maintainknowledge of Trust administration systems such as PAS

Attendmandatory Trust training

Maintainknowledge of Microsoft office and its importance within the department.

General Responsibilities

Toensure the confidentiality of all patient information and Trust business

Tocomply with all Trusts Policies and Procedures

Toreport any accidents, untoward incidents and complaints.

Ensurepost delivered to the clinic is distributed accordingly.

Anyother duties within the grade of the post as required by the Directorate manager

Experience

Essential

Desirable

Qualifications

Essential

Desirable

Skills/Knowledge

Essential

Desirable

Personal Qualities

Essential

Desirable