Successfactors People Technology Specialist - Corby, United Kingdom - RS Group

RS Group
RS Group
Verified Company
Corby, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
RS Group is a global omni-channel solutions partner for industrial customers and suppliers.

Our business has operations in three geographical regions - the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management.

Our market today is large, fragmented, local in nature and digitally immature. Only a few international distributors serve it, with many regional and local providers, who largely trade offline. Currently we estimate the global market value to be c.£400bn, with our global market share <1%. We stock over 2,500 supplier brands, 500k products and 63% of our sales are digital.

RS Group is going through a period of change, as part of our Destination 2025 strategy, which positions us as becoming first choice for customer, suppliers, people, and communities


Our strategic priorities are:

  • Best customer and supplier experience
  • Highperformance team
  • Operational excellence
  • Innovation
  • Reinvestment to accelerate growth
RS Group is committed to creating an inclusive environment where people thrive.

We recognise that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their best selves.

Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and hold on to the best talent.


In line with our D&I policy, we recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.

This is an opportunity to come and work with our team as a Successfactors Support Specialist.

The focus of this role is on triaging queries into the People Technology team; providing incident and query support on Tier 2 queries relating to RS Groups global People systems; carry out system administration activities to ensure the smooth running of our systems; and own and deliver small to medium scale changes to system features and functionality.

In addition, they will provide support on other technology projects as needed. Help developing the team in system skills.

Key Deliverables

  • Assess and then resolve or allocate/escalate queries, issues or requests coming into the People Technology team.
  • Complete regular system administration and maintenance activities required for the smooth running of systems (e.g. monitoring integrations and failures, running system sync activities).
  • Maintain accurate documentation of technical and procedural aspects of managing our systems.
  • Provide guidance and support to People team colleagues on how to use our systems.
  • Escalate major issues or incidents promptly and participate in incident management.
  • Identify areas for continuous improvement, and implement improvements as directed.
  • Carry out regular configuration activities (master data, system access, notification text).
  • Develop a broad understanding of all modules/systems across the People technology landscape.
  • Build deeper and specialist knowledge in one or more areas of functionality.
  • Maintain strict adherence to data security and data protection requirements in all activities.
Change Delivery

  • Provide project coordination support for technology projects, participating in one or more phases of larger projects.
  • Implement small to medium system changes as directed by People Technology Manager or System Consultants.
  • Conduct system testing (unit, SIT, regression) and support end users during user acceptance testing activities.
  • Evaluate system releases for beneficial features and impact to existing processes and system configuration and provide recommendations.
Other

  • Use external resources to build and maintain systems knowledge.
  • Work collaboratively as part of a Global People team to support and maintain the People systems.
  • Share knowledge through clear and comprehensive documentation and knowledge transfer.
  • Build constructive relationships with stakeholders and work closely with functional owners of processes to maintain and improve the way People systems support business processes.
Key relationships for my role/Who do I need to consult with?

Internal:
Data People Services colleagues, other key users of People systems, IT.

External:
Third party suppliers/partners such as SuccessFactors and EP, AppLearn, People Doc, peer network.


Example Cyclical Activities:

  • Input into global Technology roadmap around SuccessFactors upgrades/improvements.
  • Support the technology deliverables in cyclical HR processes (compensation, performance, talent).

Experience:


  • Expert user of Successfactors, ideally in a systems administrator role.
  • SME in 2 or more Modules EC/PMGM/Succession/Onboarding
  • Strong problemsolving ability and able to deliver simple solutions to complex problems.
  • Evidence of a customerfocused approach. Stakeholder Management.
  • Ability to work collaboratively with peers and acr
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