Product and Data Assurance Assistant - Glasgow, United Kingdom - Scottish Government

Scottish Government

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland.

Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £3.9 billion per year.

Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.

The post is based in Transport Scotland's Concessionary Travel and Integrated Ticketing Unit (CTITU) within the Bus, Accessibility and Active Travel (BAAT) Directorate.

CTITU was established to undertake and oversee the:

Operation and payments of the concessionary travel schemes
Operation and payments of the Bus Service Operator Grants and / or other operator grants
Delivery of smart and integrated multimodal ticketing.

The post is within the busy Product, Data and Analysis Team which manages the systems used to deliver the Concessionary Travel schemes and grants and analyses data produced by these systems to ensure data accuracy and system stability.

The post holder will have the opportunity to work across the team gaining skills in data analysis, system support and stakeholder engagement.

The team are looking to expand due to the on boarding of the under 22s free bus concessionary travel scheme and the concessionary ferry vouchers moving to smart.

Salary from 1 April 2024 is £32,140 to £34,861.

Responsibilities:

1.

Conduct checks on the systems and service desks used in the unit to ensure these are functioning as expected within contractual standards, escalating issues as appropriate.

Regularly review open service desk tickets issues and participate in meetings with suppliers to discuss and progress issues where necessary.

Work with the Product Development Officer to complete systems and related audit checks in respect of the internal audit programme. Assist with other aspects of internal audit, including, but not limited to, meeting notes, filing, monitoring outcomes, and record logging.
Work with the Technical Data Assurance Officer, assisting in issue identification and problem solving for technical audits. Assist with other aspects of the data assurance programme including, but not limited to, filing, mailbox monitoring and responses, standard checks, monitoring outcomes, and record logging.
Check reports and monitor data from system suppliers in relation to hotlists and actionlists which are integral to scheme technical functionality and controls. Highlight any issues as appropriate and ensure these are followed up with transport operators and suppliers.
Generate reports from systems for use in data assurance checks, ensuring the large volume numerical data is checked, formatted and filed according to agreed processes. Analyse data reports and be able to identify anomalies and errors while picking out key points of interest.
Communicate with transport operators, external suppliers and internal stakeholders. Build and maintain effective relationships while ensuring required work is completed.
In respect of the Ferries scheme, assist with new smart ticketing reporting, providing information on scheme usage and ensuring the technology being used to support it is working effectively. Work with the team to support additional scheme or grant reporting as required.
Work with members of the Product, Data and Analysis Team to cover standard tasks across the team as required. Including, but not limited to, filing, mailbox monitoring, police requests, reporting, expenditure logging, budget monitoring and data checking.

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Competencies
Analysis and Use of Evidence

Communications and Engagement

Self Awareness

Improving Performance

Essential Criteria & Qualifications:
There are no formal qualifications for this post.

Essential Criteria

Ability to extract, format, and analyse information from a range of sources to identify issues and evidence findings and decision making.
Experience with numerical data analysis involving large and complex datasets, across a range of data structures and IT systems.
Experience of stakeholder engagement, with strong written and verbal communication skills.

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Minimum Time in Post

You will be expected to remain in post for a minimum of three years unless successful at gaining promotion to a higher Band or Grade.

Location

This post is based in George House, 36 North Hanover Street, Glasgow, with hybrid working in line with current Transport Scotland policies.

You will be expected to be office based twice per week, pro rata.

The post is a full time role, but staff with different working patterns are invited to apply, and we will assess proposed working patterns against the business requirements for this post.

Additional Information
**Important Information re