Team Leader - Rotherham, United Kingdom - Webhelp
Description
Advisor
Location
- Rotherham, United Kingdom
Language
- English***
Job Advert:
As a flexible Team Leader, you can expect to take on the following:
- Ensure that team members perform in line with required customer service performance metrics
- Manage workload in a timely and effective manner
- Analyse customer feedback data
- Pursue quality and assurance initiatives
- Present recommendations for improvement
Additional requirements include:
- Minimum 2 years' previous team management experience
- PC literacy, fast typing and experience using appropriate software and systems
- Clear credit, disciplinary and criminal records
- Good interpersonal skills to motivate Agents and provide feedback in a positive, constructive way that will encourage performance improvement
As a vital member of our team, and in return for your expertise, inclusive approach and commitment, we will provide a favourable salary and the chance to join a passionate and welcoming team.
More jobs from Webhelp
-
Graduate - Account Management
Sheffield, United Kingdom - 1 week ago
-
Senior Executive Assistant
London, United Kingdom - 5 days ago
-
Customer Service Specialist
Chesterfield, United Kingdom - 3 days ago
-
Wellness Counsellor
Glasgow, United Kingdom - 2 weeks ago
-
Swedish Speaking Customer Account Manager
Liverpool, United Kingdom - 2 weeks ago
-
Team Leader
Glasgow, United Kingdom - 1 week ago