Housing Support Officer - Birmingham, United Kingdom - Windrush Housing

Windrush Housing

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you working in the supported accommodation sector in Birmingham? Do you work for a Managing Agent? Increase your career prospects by working directly for a Registered Social Landlord

Windrush Housing are expanding their property portfolio in Birmingham and are looking for experienced housing support officers to joing their growing team.

We provide accommodation and support to vulnerable adults across the city.

The role involves the following but is not limited to:

Assessing the needs of people who need housing
Carrying out risk assessments to ensure customers are in appropriate accomdoation
Creating a housing support plan for customers
Delivering weekly support sessions in line with the customers support plan.
Reporting any maintenance or housing repair work whilst visiting customers.
Giving advice and support to people who need help with everyday challenges like shopping, cooking, and looking after their personal finances.
Resolving issues like antisocial behaviour or neighbourly disputes
Working with teams of other people like social workers to make sure people get the right housing for them
Assisting customers to move into permanent accommodation.

Person Specification

Minimum 2 years' experience working in the supported housing sector
Great Communication skills you will need to communicate clearly and respectfully with vulnerable people and make sure they understand the options which are open to them.
Patience, empathy and being able to relate to people of all ages and backgrounds.
Office skills like using a computer and filing, so you can update and track records.
Organisation and selfmanagement skills to turn up on time and make good use of your working hours.
Being able to stay calm and mentally resilient in challenging situations.