Senior Visitor Experience Officer Rbkc615030 - London, United Kingdom - London Tri-Borough Councils

London Tri-Borough Councils

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

Salary range:
£16.90 per hour

Work location:
London

Hours per week:
Various

Contract type:
Casual

Closing date: 3rd March 2024

Interview date:
Week commencing 18th March 2024

About Us:

Welcome the public to two unique historic homes

The Royal Borough of Kensington and Chelsea manages two of the most important house museums in London: Leighton House, the former studio-house of the Victorian artist Frederic, Lord Leighton; and Sambourne House, home of the legendary illustrator Linley Sambourne and a rare example of the 'House Beautiful' style of the late nineteenth century.

Having completed an £8 million refurbishment of Leighton House in 2022, we now offer an improved visitor experience to showcase this unique museum.

The Role:

Welcoming visitors to these two unique and inspiring heritage environments is a rare privilege. Heading up a team of staff and volunteers, you'll lead by example, engaging visitors and shaping our public face.

This means input to every part of the visitor journey, from our ticketing system to our new online shop offer.

You'll also oversee operations in our new museum shops. Behind the scenes, you'll ensure everything runs equally smoothly, from staff training and rotas to health and safety. It's a busy, varied role that offers hands-on connection with every aspect of managing a heritage attraction.

This role works on a casual 'as and when' basis.

Please refer to the
Job Description for more information

About You:

You're likely to have experience of delivering excellent visitor experience at a visitor attraction - ideally in the museum or galleries sector.

The ability to motivate, train and inspire others is key. Experience of online ticketing or managing a retail function would be welcome and you'll have good IT skills.

Highly organised with precise attention to detail, you'll be able to prioritise your own workload and work as part of a team.

Excellent written and spoken communication skills are essential.

Application process

Additional information

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.