Supporter Operations Assistant - London, United Kingdom - WaterAid

WaterAid
WaterAid
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job description


Supporter Operations Assistant

Contract type: 6 Months Fixed Term, Full Time


Salary:
£25,393 - £26,663 with excellent benefits


Location:
London, UK


Hybrid Working:

A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid.

WaterAid is located at Canary Wharf, London and this will be your location and contract base.


About WaterAid:

Want to use your skills in data processing and exceptional attention to detail to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.


Join WaterAid as Supporter Operations Assistant to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.


About the Team:


The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.


The WaterAid Supporter Experience & Operations (SE&O) team sit within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supporter management and effective internal response handling operation processes.

The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.


About the Role:


In this role, you will provide an effective and efficient service in the management of WaterAid's funds and data by taking responsibility for the accurate capture of data on WaterAid's CRM system, and conducting administration in compliance with the Direct Debit and Gift Aid schemes.


The post holder will act as a team player and a generalist, working in a hands-on manner across all aspects of our operational work, supporting the officer & wider team to ensure workload is managed effectively and there is a smooth running of our internal and external operations.


You'll also:


  • Take responsibility for the accuracy of data added manually on Microsoft Dynamics CRM, ensuring the database is kept clean and uptodate.
  • Take responsibility for the weekly BACs income process.
  • Set up and amend Direct Debits and standing orders on the CRM.
  • Ensure WaterAid complies and maximises return from the Gift Aid Scheme, through validating Gift Aid declarations and calculating Gift Aid values.
  • Develop and maintain effective working relationships with other departments, ensuring an integrated approach, mutual learning and effective use of resources.

About You:


  • High attention to detail, with the ability to work methodically to ensure mínimal errors and to problemsolve should errors arise.
  • Good IT skills (use of Microsoft products) with the ability to input data quickly and with a consistent high level of accuracy.
  • Initiative to find better ways of working, document and communicate ideas effectively.

Our Benefits:


  • 36 days' holiday annually (including 8 Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • We offer a generous pension plan with employer contribution of up to 10%
  • Wide range of flexible and agileworking arrangement
  • Season Ticket Loan
  • Free annual eye tests
  • Pay as You Give charitable giving scheme
  • Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
  • Sabbaticals
  • Volunteer Day

Our People Promise:


We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere.

WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have.

We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work.

We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.


Equal opportunities:


Safeguarding:

We are also committed to protecting everyone we come into contact with.

We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation.

Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
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