Customer Support Representative - Liverpool, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities:


  • Respond to customer inquiries via various face to face channels in a timely and professional manner
  • Assist customers with product information, pricing, and availability
  • Process orders, returns, and exchanges accurately in the system
  • Resolve customer complaints and issues promptly and effectively
  • Identify and escalate priority issues to the appropriate channels
  • Provide feedback on the efficiency of the customer service process

Skills:


  • Excellent communication skills, both verbal and written
  • Ability to analyze customer needs and recommend suitable products or services
  • Experience with upselling or crossselling techniques is advantageous
  • Proficient in phone etiquette and handling high call volumes professionally
  • Strong data entry skills with attention to detail
  • Multilingual abilities are a bonus

Job Types:
Full-time, Permanent


Pay:
From £24,391.31 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 21/05/2024
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