Customer Service Advisor - Reading, United Kingdom - BPP Education Group

BPP Education Group

Verified Company

Reading, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

General information:

Reference :004109

Publication end date :20/01/2023

Close Date:

20/01/2023

Vacancy details:

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile:

Customer Service - Customer Service Advisor

Title:

Customer Service Advisor - Reading

Contract Type:

Permanent

Job Purpose:

Providing an excellent front-of-house customer service experience
We are seeking someone who is passionate about excellence and customer service.

You will be enthusiastic, adaptive and keen to work collaboratively, becoming an integral part of our Facilities and Customer Service Team.

What you'll be doing

Opening / closing the building and maintaining security levels (building sweeps for people on site when closing etc)
Providing an excellent customer service to all (students, staff, clients)
Liaising with internal departments in support of administrative tasks
Managing sufficient material stock levels in support of course demand
Manage the centre's Computer Based Testing.
Acting as the first point of contact for facilities / building issues (building management, landlord and contractors)
Managing the facilities Cloud FM portal (reviewing jobs raised, logging new reactive tasks, monitoring job progress)
Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
Overseeing annual external H&S audits, covering general H&S and Fire Risk
Building and maintaining close relationships with contractors, students, and staff
Providing a first line response to classroom IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
Covering reception as part of a rota (includes weekends and evenings)
Distributing internal and external post
Providing support and managing refreshments for internal and external BPP events

Choose a better work-life balance

You'll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.

In addition, you'll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.

On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there's a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare, and dental plans that offer additional assurance to look after you and your family.

Brilliantly, you can also study any of BPP's courses for free - be it a professional qualification or full degree.

Key Responsibilities:

Please see the job description attached.

Department:

Facilities & Customer Services

Vacancy location:

Location:

UK, South East, Reading
**- Demonstrable record of providing assistance within a facilities, property or retail environment

Ability to take ownership of issues and associated responsibility for completing a task
Well organised with attention to detail and selfdisciplined with ability to prioritise under pressure
Ability to work within in a team environment as well as independently
Great time management skills
Ability to build and maintain strong stakeholder relationships
Excellent communication skills, both verbal and written
Experience working with IT systems and able to troubleshoot basic IT issues
Competence in using standard IT programmes, e.g., Microsoft Word, Excel, and PowerPoint

Please note that working hours will cover the opening hours of the centre, some weekends, bank holidays cover is required.

Employment Details:

Contract Hours:

37.50

FTE:

1.00

Salary:

22400