Evening Customer Service Centre Advisor - London, United Kingdom - WasteTrade

Description

Customer Service Representative

WasteTrade is a dynamic and innovative platform transforming the waste management and recycling industries. Our mission is to connect businesses and streamline the trade of waste and recycled commodities globally.

As a rapidly growing company, we are seeking more results-driven Customer Service Representatives to serve as the face of WasteTrade by handling inquiries, resolving issues, and ultimately curating WasteTrade's reputation and competitive advantage.

We're looking for highly motivated, customer–focused individuals to join our team as Customer Service Representatives. The successful candidates will perform our customer service activities for their designated European territories.

In this role, you will contribute to optimising and monitoring registrations, onboardings, material purchases, and listing bids, including complex customer orders, and resolving order delivery issues.

This position offers a permanent contract with a 6-month probation.

Conduct after-sales performance calls to ensure satisfaction and identify areas of improvement.


Support:

• Facilitate onboarding new customers, ensuring they have all the necessary information and resources to make the most of our products, services, and marketplace.

Customer Relationship Management:

• Inform customers about order status, invoices, contract balances and other information needed to complete sales.
• Handle customer challenges, delays, and quality assurance, striving for swift resolution and customer satisfaction.

Maintain accurate records of customer interactions, transactions, and feedback in the company's database.

• Generate reports on customer service metrics and performance indicators, providing insights and recommendations for improvement.

Excellent Knowledge of English and/or other European languages (Spanish, French, Italian, German, Polish).

• What you will be offered as a Customer Service Agent
• Exact compensation may vary based on skills and experience.