Team Administrator - Sidcup, United Kingdom - Oxleas NHS Foundation Trust

Oxleas NHS Foundation Trust

Verified Company

Sidcup, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Effectively provide and implement core operational team administration requirements on behalf of Oxleas NHS Foundation Trust by: Undertaking word processing for the provision of required reports, letters, discharge summaries, etc.

within the set standards. Using RIO (electronic system) to record and retrieve information on both service users and caseload holders.

Implement and maintain effective filing systems, ensuring that service user records are kept safe, confidential, up to date and accessible.

Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent. Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and service users.

Distribute/disseminate post as necessary. Undertake retrieval (via Windip) of electronic clinical files that have been archived.

Processing of Data Protection enquiries, liaising with both service users and clinicians to ensure that all necessary information is provided in an efficient and timely manner.

Undertake administrative duties photocopying, answering the telephone, scanning (ensuring all service user related information is correctly uploaded into electronic system using the correct naming convention).

Minute taking. Provide assistance to the team in troubleshooting computer, printing and telephony issues. To undertake data entry using spreadsheets and report on the data for audit purposes.

Providing cover for other admin staff during periods of leave, sickness or to alleviate workload of colleague as necessary including the undertaking of reception cover as and when required ensuring:
Messages left overnight on answer phone are distributed appropriately.

Incoming calls via telephone/personally delivered are prioritised and distributed accordingly.

Visitors to the base are welcomed in a professional and courteous manner ensuring appropriate direction to the relevant personnel is provided.

To ensure that visitors adhere to signing in procedures. Incoming post is sorted/distributed in a timely manner.

Keep movement chart on all staff updated throughout the day. To create duty rotas and ensure that these are visible. To record episodes of absence such as sick, study and annual leave using the Trust recording system Healthroster. To arrange emergency cover at short notice by both liaising with Temporary staffing and contacting staff.