Contact Centre Operations Manager - Stafford, Staffordshire, United Kingdom - Cactus Search

Description

We are working with one of the most exciting disrupters in their field to find a highly credible, capable and experienced Contact Centre Manager to lead our clients Inbound Sales and Service operation.

Have a background of leading Contact Centre operations (Sales and Service)

Be prepared to work onsite 100% of the working weekWe are looking for a seasoned contact centre leader who has led teams in both service and inbound, very soft sales, someone who can demonstrate success in leading a similar business to consumer operation to ensure revenue targets are achieved.

Achieve sales conversion targets, training, coaching and mentoring the team to effectively offer a service and product to consumers. Create and maintain a professional and positive environment for the Contact Centre that builds morale and encourages high standards.

Managing incoming new business applications, ensuring the team accurately set up new accounts, issue onboarding packs and ensure the new customer implementation is smooth.