Training Manager - Nottingham, United Kingdom - Capital One Financial Corporation

Description

About the role

As a Training Team Manager you will play a crucial role in leading a team that delivers impactful learning experiences within Capital One. The role is responsible for overseeing a team of training facilitators who deliver engaging and effective training sessions to our customer facing agents.

They ensure that facilitators are equipped with the necessary skills and resources to deliver high-quality training experiences, and they coordinate with various stakeholders onshore and at our offshore partner sites to meet organisational training objectives.

So if you want to be part of a team that delivers engaging and effective learning solutions, then the role of Training Team Manager could be what you've been looking for.

What you'll do:

Team Management: Lead and manage a team of training facilitators, providing guidance, coaching, and support to enhance their facilitation skills and professional development.

Training Delivery: Coordinate the scheduling and delivery of training sessions, ensuring that facilitators are prepared and equipped to deliver engaging and effective training experiences.

Quality Assurance: Establish standards for training delivery and evaluate facilitators' performance through observation, feedback, and performance metrics to ensure consistent quality.

Stakeholder Collaboration: Collaborate with internal and offshore stakeholders, such as content designers, subject matter experts, service and training delivery leads, to understand training needs and objectives and ensure alignment with organisational goals.

Continuous Improvement: Continuously evaluate and improve training delivery methods based on feedback, industry best practices, and emerging trends in adult learning.

Compliance: Ensure that training programs comply with relevant regulations, standards, and company policies.

Technology Integration: Stay current with learning technologies and tools, and leverage them to enhance the delivery and accessibility of training programs.

What we're looking for:

Proven experience in training facilitation and people leadership.

Strong facilitation skills and the ability to engage and inspire learners in a variety of formats, including in-person, virtual, and blended learning environments.

Excellent communication, interpersonal, and coaching skills, with the ability to provide constructive feedback and support facilitators' professional growth.

Knowledge of instructional design principles and adult learning theories.

Familiarity with learning management systems and training technology platforms.

Ability to manage multiple projects and priorities in a fast-paced environment.

Certification in training and development is desirable but not essential.

Please note, occasional travel to deliver training at our offshore vendors in India may be required as part of this role.

Where and how you'll work

This is a permanent position based in our Nottingham offices.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What's in it for you

Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

OutFront – to provide LGBTQ+ support for all associates

Mind Your Mind – signposting support and promoting positive mental wellbeing for all

Women in Tech – promoting an inclusive environment in tech

EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Nottingham Trent House , United Kingdom, Nottingham, NottinghamshireTraining Manager

About the role

As a Training Team Manager you will play a crucial role in leading a team that delivers impactful learning experiences within Capital One. The role is responsible for overseeing a team of training facilitators who deliver engaging and effective training sessions to our customer facing agents.

They ensure that facilitators are equipped with the necessary skills and resources to deliver high-quality training experiences, and they coordinate with various stakeholders onshore and at our offshore partner sites to meet organisational training objectives.

So if you want to be part of a team that delivers engaging and effective learning solutions, then the role of Training Team Manager could be what you've been looking for.

What you'll do:

• Team Management: Lead and manage a team of training facilitators, providing guidance, coaching, and support to enhance their facilitation skills and professional development.
• Training Delivery: Coordinate the scheduling and delivery of training sessions, ensuring that facilitators are prepared and equipped to deliver engaging and effective training experiences.
• Quality Assurance: Establish standards for training delivery and evaluate facilitators' performance through observation, feedback, and performance metrics to ensure consistent quality.
• Stakeholder Collaboration: Collaborate with internal and offshore stakeholders, such as content designers, subject matter experts, service and training delivery leads, to understand training needs and objectives and ensure alignment with organisational goals.
• Continuous Improvement: Continuously evaluate and improve training delivery methods based on feedback, industry best practices, and emerging trends in adult learning.
• Compliance: Ensure that training programs comply with relevant regulations, standards, and company policies.
• Technology Integration: Stay current with learning technologies and tools, and leverage them to enhance the delivery and accessibility of training programs.

What we're looking for:

• Proven experience in training facilitation and people leadership.
• Strong facilitation skills and the ability to engage and inspire learners in a variety of formats, including in-person, virtual, and blended learning environments.
• Excellent communication, interpersonal, and coaching skills, with the ability to provide constructive feedback and support facilitators' professional growth.
• Knowledge of instructional design principles and adult learning theories.
• Familiarity with learning management systems and training technology platforms.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Certification in training and development is desirable but not essential.

Please note, occasional travel to deliver training at our offshore vendors in India may be required as part of this role.

Where and how you'll work

This is a permanent position based in our Nottingham offices.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What's in it for you

• Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).