- Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
- Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
- Deal with all routine routes in a timely manner so that an appropriate response is provided.
- Liaise with the management team to identify any potential problems.
- Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
- Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered
- To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
- Continual analysis of data and functions to recommend business best practice
- Support all administration for holidays, sickness and overtime escalating to HR where required
- Administration and record keeping is kept to a high standard
- Responsible to report all vehicles are repaired and roadworthy for hire
- Promotes a high level of morale, ensuring the team remain customer focussed maintaining integrity at all times
- Teams are engaged and fully understand the business goals and objectives
- Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
- Organise and allocate resources to optimise service delivery.
- Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians
- Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
- Deal with any and all matters which arise as first point of contact
- Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Service Support Manager.
- Ability to work effectively as part of a team
- Worked in a fast pace multi delivery environment
- Customer focused
- Good communicator and problem solving skills with strong time management ability
- ()
- Assertive, results orientated individual capable of working under minimal supervision
- Flexible approach to working hours.
- Application of common sense approach
- A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect
- The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction, advanced driving and first aid.
- Able to deal with multiple tasks and prioritise
- Able to work on own initiative and proactively
- Ability to remain calm and professional at all times
- Willing to undertake an enhanced DBS check.
- Company pension scheme with employer contributions
- G4S Life Assurance Scheme
- Charity work- Match-it and Payroll Giving
- Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical )
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
- Refer a Friend Scheme
- Progression, training and development opportunities.
- Subsidised healthcare plan
Logistic Coordinator - Chelmsford, United Kingdom - G4S
Description
Role Responsibility:
Are you a caring and compassionate person looking to better use your skills to help people?
Don't have experience? Don't worry, you have life skills and that's what we're looking for
Then we have the perfect role for you
Our dedicated training team will guide you through our comprehensive training programme, helping you to develop the skills needed to begin and progress in your new rewarding career with us.
LOGISTICS CO-ORDINATOR
Location: Chelmsford CM1 2QE
£25,053.19 per annum - subject to ongoing pay review
Salary: Full Time - 42 hours per week
Various Shifts (4 on 4 off) - 07:00-19:00
G4S is experiencing an exciting period of growth and as such, is looking to expand our dedicated team of Logistic Coordinators
The Role
The Logistic Coordinator will play an important role in helping people receive the care they need.
Such responsibility requires empathy and compassion. These are skills you'll build upon during our two-week initial training and development programme, alongside constant guidance from our expert support team. We'll give you all the tools to build a meaningful career with us.
As an ACA with G4S Patient Transport Services, you'll be helping elderly, sick and vulnerable patients with their medical appointments and between healthcare facilities, whilst showing compassion in times of vulnerability. Together we'll work together to ensure every journey we make supports our community, the NHS, and our patients.
This is an important role, providing excellent care and ensuring safety and patient welfare. A role where you'll receive all the training you need to feel prepared in any situation that may arise.
Some of the key responsibilities for this role are;
The Ideal Candidate:
Essential Criteria
Benefits
Why G4S?
G4S Patient Transport Services is one of the UK's largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.
At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.