Desk Claims Adjuster/claims Handler - Glasgow, United Kingdom - Adjusting Appointments Limited

Adjusting Appointments Limited

Verified Company

Glasgow, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

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Description

Desk Claims Adjuster / Claims Handler - UK - Remote working up to £24k per annum, flexi holidays, private health care, generous pension scheme, opportunity for progression with full support towards industry qualifications

A fast paced, forward thinking specialist claims handling organisation who are passionate about people, have a big team spirit and want to provide the best customer service are now looking for an experienced Claims Handler to join their growing Desk andField based Adjusting team which will be an exciting time to join.

You will work closely with a team of Adjuster Technicians mainly dealing with domestic and some commercial property claims with an interesting mix of clients.

There is a dedicated inductionprogramme with continuous training through coaching and buddying. A dedicated development programme is also offered which includes training and promotion opportunities.

About you:

You will have a passion for delivering outstanding customer service with a real passion for working with people by being innovative, engaging and motivated to achieve results.

Key responsibilities:

From a desk base you will carry out virtual site visits to assess damage
Gather evidence and factual detailed information supported by site notes, photographs, witness statements etc.
Engage with the customer to consider the impact of the claim and advise the claims stages and expectations
Make decisions regarding policy liability
Maintain communication between various parties ensuring a successful claims outcome
Provide a high level of technical and quality commitment
Utilise the latest technology available to execute the role
Quickly respond to queries that arise

Key experience required:

Property Claims Handling experience essential
Some Construction industry experience/knowledge would be an advantage
Have a proven track record of exhibiting a professional and personal approach when dealing with customers
The ability to make decisions, plan and manage each claim through to settlement
Exceptional organisational skills
Excellent communication skills and experience
The ability to work under pressure
Complaints handling skills within a claims environment
To be CILA qualified or equivalent or working towards