Tenant Liaison Officer - Manchester, United Kingdom - Fawkes and Reece

Fawkes and Reece

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job:
Tenant Liaison Officer

Salary:
up to £ package

Location:
Manchester

Job Type:
Permanent

We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.

The company have work upcoming in Manchester which includes external refurbishments to high rise blocks, and internal refurbishments to low rise blocks.

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes.

You will also be responsible for booking in appointments and will manageyour own diary.

Duties include:

Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction

You must also have a full driving licence along with your own transport and hold a current CSCS Card.