Jobs
>
Sheffield

    Head of Production Services - Sheffield, United Kingdom - HSBC

    Default job background
    Permanent - temps plein
    Description

    Join a digital first bank that's powered by people.

    Our technology teams build innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture.

    The Digital Channels team in Wholesale Technology design, build and deliver online services to all of HSBC's corporate and business customers globally. This ranges from single owner businesses right through to the largest multi-national brands. We are organised as a set of service and platform teams that work together to enable our customers to unlock their business potential. Every day the systems we operate serve millions of customers, and process millions of transactions that are critical to global and local communities everywhere.

    We are investing heavily across our Technology and Digital domains, and to accelerate achieving our vision, we are seeking an experienced Head of Production Services to join Digital Channels. This is a global role based in London, with occasional travel required. The Head of Production Services is responsible for leading the embedding of Technology Service Management disciplines into the day-to-day activities of the Technology teams and ensuring HSBC best practice is followed during all phases of the product lifecycle with significant focus on the run phase.

    The job aims to increase the likelihood of products being designed and built which can effectively operate/run, and drive adherence to operability standards and controls; ultimately driving proactive approach to Continual Service Improvement.

    This role directly manages a global team of Service Management and Infrastructure specialists.The role sits within the leadership team for Wholesale Technology Digital and is a central point for Production governance and control across the Wholesale Digital technology function.

    Job Requirements:

    ·Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls.

    ·Manage the Digital Service Management team, looking for opportunities for automation and innovation.

    ·Ensure the day to day running of support activities is efficient and minimizes disruption to customers and clients.

    ·The development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability.

    ·Chair and manage incident review meetings, data governance reviews sessions and production reviews with key business stakeholders.

    ·Manage and be accountable for a global team of Service Quality Mangers / Release Managers ensuring best in class service is provided in line with ITIL principles.

    ·Ensure that high quality production metrics are delivered to all key stakeholders and that areas of focus are highlighted to ensure continual improvement and prioritization.

    Requirements

    Qualifications and Skills:

  • Experience and knowledge of business lines and products across global markets.
  • Technical knowledge and understanding of a variety of technologies and systems that are present across investment banks especially within a post trade function.
  • At least 10 years of working experience in technology, 5 - 8 years in management/leadership capacity.
  • Proven record to drive Best Practices, enhancement existing controls, to deliver high quality metrics and analysis to increase production stability and resiliency and look for opportunities to automate manual processes.
  • Proven record in managing large technology estates and production services teams.
  • Strong people skills (change agent, decision making, influencing, management, communication)
  • Manage all deliverables within Group's guideline fitting the TOM, compliance to Global Standards, meeting Audit expectations.
  • Ensure interoperability with other IT teams and applications especially infrastructure teams.
  • This role is open across the UK and will include travel.

    Opening up a world of opportunity

    Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

    We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

    If you'd like to apply for one of our roles and need adjustments made, please get in touch with our



  • Direct Colour International Ltd Sheffield, United Kingdom

    **About us** · Direct Colour International Ltd is a small business in SHEFFIELD. We are professional, creative, customer-centric and our goal is to continue to supply the Colour, Style and Image Industry with quality products & service worldwide. · Our work environment includes: ...


  • HSBC Sheffield, United Kingdom

    Join a digital first bank that's powered by people. · Our technology teams build innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, ...


  • Department for Work and Pensions Bradford, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £35,711 - £36,545**Job grade**: · - Higher Executive Officer**Contract type**: · - Permanent**Business area**: · - DWP - Work and Health Services - Disability Services, Decision Making and Working Age**Type of role**: · - Ope ...


  • Sandvik Group Sheffield, United Kingdom

    Sales Manager · DSI Underground UK Ltd. · Staveley, Chesterfield · Employment contract · Full time · Opportunity to work from home with a regular visit to clients · Your responsibilities: · Searching for potential markets for DSI, identifying potential strategic clients, e ...


  • French Selection UK Sheffield, United Kingdom Full time

    FRENCH SELECTION UK · Italian speaking Export Customer Service Coordinator · Salary: up to £25,000 pa + benefits · Location: Sheffield · Ref: 2316I · VIEW JOB DESCRIPTION > APPLY NOW · Please visit the French Selection UK website, vacancies section, search job reference: 2316I. · ...


  • Verto People Sheffield, United Kingdom Full time

    Internal Sales Engineer / Sales Engineer / Technical Sales Engineer required to join a leading supplier of Hydraulic products and services. · The successful Internal Sales Engineer / Sales Engineer / Technical Sales Engineer will be responsible for managing new and existing accou ...

  • Tudor Treadmills

    Technician

    4 weeks ago


    Tudor Treadmills Sheffield, United Kingdom Full time

    Technician · Sheffield, South Yorkshire (with UK travel) · The Company · Tudor Treadmills is a state-of-the-art facility dedicated to providing an expert hydrotherapy service for dog owners' best friends whether they're recovering from injury, showing signs of slowing down, look ...


  • Mitchell Maguire Sheffield, United Kingdom Full time

    Internal Sales Coordinator – Masonry Support System · Job Title: Internal Sales Coordinator – Masonry Support System · Industry Sector: Masonry Support Systems, Building Products, Construction, Concrete, Concrete Framed Structures, Concrete Accessories, Structural Concrete Produ ...

  • Elevation Recruitment Limited

    Senior Sales Engineer

    2 weeks ago


    Elevation Recruitment Limited Sheffield, United Kingdom Full time

    Senior Sales Engineer · Sheffield · £48,000 - £52,000 + Bonus and Benefits · Elevation Recruitment Group are delighted to be working with a well-known and respected Sheffield Engineering business to recruit a Senior Sales Engineer. This is a key role with excellent career prog ...

  • Sopra Banking Software

    Product Consultant

    4 weeks ago


    Sopra Banking Software Sheffield, United Kingdom

    _We are now looking for a Product Consultant to join our busy team in Sheffield, Dunstable or London office base with flexible hybrid working_ · The role of a Product Consultant is to implement and support of our solutions from pre-sales through to go live and beyond to ensure ou ...

  • Ambis Resourcing

    ERP Consultant

    2 weeks ago


    Ambis Resourcing Sheffield, United Kingdom Full time

    Cross train onto Acumatica ERPIf you are an ERP Implementation consultant working on a slightly older solution and looking for a chance to get onto a new ERP product that is "on the rise" have a look at Acumatica. It is selling well and is strong in manufacturing, which is a grow ...

  • Elevation Recruitment Limited

    Release Inspector

    2 weeks ago


    Elevation Recruitment Limited Sheffield, United Kingdom Full time

    Elevation Engineering & Manufacturing's team have been exclusively retained to manage a recruitment campaign for our prestigious client-based Sheffield. · The client is a worldwide leader in design and manufacturing for the orthopedic and medical device markets, including joint ...


  • Adept Resourcing Engineering Sheffield, United Kingdom Full time

    Production Team Leader · Shillito Executive Search is proud to be working alongside a longstanding, employee-owned company based in the heart of Sheffield, on their search of a Production Team Leader to join their busy team. · This award winning and world-renowned company are lo ...


  • Doorpac Limited Sheffield, United Kingdom Full time

    With sales growth in excess of 20% a year, Doorpac can provide an exciting and rewarding career with plenty of progressive opportunities for the right individual. · Doorpac Limited manufacture and supply timber doors, doorsets and other joinery products to the UK's leading constr ...

  • Elevation Recruitment Limited

    Technical Engineer

    2 weeks ago


    Elevation Recruitment Limited Sheffield, United Kingdom Full time

    Elevation Recruitment Group are working with a Sheffield-based fabrication company to recruit a Technical Engineer. · Reporting to the Design Engineer, the Technical Engineer role will support the sales team providing customers with technical advice on the use of products and dev ...

  • Elevation Recruitment Limited

    Branch Manager

    2 weeks ago


    Elevation Recruitment Limited Sheffield, United Kingdom Full time

    Branch Manager · Sheffield · £37,000 - £40,000 + company car/car allowance · Elevation Recruitment Group are proud to be recruiting for a leading supplier of hydraulics, pneumatics and compressed air based products. This role, reporting into the Sales Director will play a cruc ...


  • Microlise Sheffield, United Kingdom Full time

    Junior Auto Electrician (Training Provided) · When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. · Are you looking for a new opportunity to join a l ...

  • HSBC

    Product Owner

    3 weeks ago


    HSBC Sheffield, United Kingdom

    -Job description · **Product Owner** · **Big Bank Funding. FinTech Thinking**. · Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and ...

  • Tes Global

    Pensions Specialist

    3 weeks ago


    Tes Global Sheffield, United Kingdom

    Key Role Responsibilities · Administer statutory monthly pension reports for our customers with precision and accuracy. · Handle customer contacts promptly and professionally, resolving issues and logging interactions efficiently. · Manage technical product queries, identify root ...


  • HSBC Sheffield, United Kingdom

    -Job description · **Messaging and Integration - Lead** · **Big Bank Funding. FinTech Thinking.** · Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank q ...