Patient Experience Facilitator - London, United Kingdom - Central London Community Healthcare NHS Trust

Central London Community Healthcare NHS Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Patient Experience Team is looking for a highly motivated and well organised individual to work in this busy and successful team to support the Trust in managing the patient feedback reporting, public and patient engagement and delivering patient experience improvement initiatives.

You will be aligned to one of the clinical divisions (South West) however you may also be required to work across providing support to the other divisions.

You will be required to work with a range of internal and external stakeholders including our staff, commissioners and our public and patients, therefore you will have excellent interpersonal skills.

You will also be required to deliver training and present reports at meetings. Due to the nature of the work you will be able to work under pressure and to tight timescales.

The post holder will:

Be responsible for promoting and facilitating the development of effective patient experience improvement programmes across the Trust and Divisions.

Provide direct, consistent, and systematic support to the Division at team level with particular emphasis on patient experience performance and targets and co-management with the service of associated Improvement action plans.

Where required work with the Division to present its performance at a range of meetings relating to patient experience, especially the Trust Patient Experience Group.

The post holder will manage specific project work in a number of areas as agreed with the Assistant Director of Patient Experience.

This role will mean directly delivering key parts of projects as required.

Just as we care about our patients' wellbeing, we care about yours

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role

Car lease scheme *T&C's apply

Flexible working options

Annual travel card loan

Training, support and development in your career

To provide teams with factual information which is presented to facilitate and encourage reflection, enable problem solving and drive quality improvements.

To manage and sustain high quality relationships with the Division and each team, consistently promoting and jointly managing the co-design and co-creation of patient experience plans.

To promote learning and development regarding patient experience to all levels of staff within the division.

To develop a range of information materials for patients, service users and staff

To ensure that guidance and advice is clear for patients, service users and relatives on how to feedback on or complain about the Trust's services.

Please see attached Job Description and Person Specification for full roles and responsibilities.