- Experience in managing a hire desk or similar operational role
- At least 5 years management experience of leading and managing teams
- Proven experience in managing KPI's and implementing change
- Knowledge of mechanical and electrical equipment
- Strong customer service and communication skills
- Excellent organizational and time management skills
- Ability to work in a fast-paced environment and prioritize tasks
- Attention to detail and accuracy in maintaining rental records
- Proficiency in using computer systems and rental management software
- Ability to work well both independently and as part of a team
- Experience in the construction or equipment rental industry is a plus
- Relevant certifications or qualifications in mechanical or electrical engineering is a plus
Hire Desk Manager - London, United Kingdom - ME Hire UK LTD
Description
Job Description
Join a fast growing company of fifty (50) Employees, located at Beckton, East London. We are looking for a person with a Can do attitude to manage a team of seven Hire Controllers. Ideal candidate should have a Hire industry knowledge with at least five years experience in management.
Company Description
ME Hire UK LTD is a specialist mechanical and electrical hire company based in the London Area, United Kingdom. Launched in 2018, ME Hire has quickly become one of the leading M&E hirers in the UK. With a large modern fleet of mechanical, access, site security, and lifting equipment, ME Hire serves customers throughout London and the South East from their Beckton premises near City Airport. Recent expansion has doubled the size of their premises and includes a new training facility, providing customers with a convenient one-stop shop in the heart of London. ME Hire is a service partner for many leading manufacturers, offering a vast range of up-to-date equipment.
Role Description
This is a full-time on-site role for a Hire Desk Manager at ME Hire UK LTD. The Hire Desk Manager will be responsible for overseeing the day-to-day operations of the hire desk, managing customer inquiries and orders, coordinating equipment logistics, maintaining accurate rental records, and providing excellent customer service. The role requires strong organizational and communication skills, as well as the ability to work collaboratively with customers and internal teams.
Qualifications
Key Responsibilities
• Team Leadership: Supervise and lead a team of 5 staff members, providing guidance, support, and fostering a positive working environment.
• Hire Desk Operations: Oversee day-to-day operations of the hire desk, ensuring smooth coordination of equipment and resources.
• Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues, and ensuring timely and accurate delivery of equipment.
• Resource Management: Efficiently allocate resources, manage inventory levels, and coordinate logistics to meet customer demands.
• Process Improvement: Identify opportunities for process improvements and implement best practices to enhance the overall efficiency of the hire desk.
• Communication: Collaborate with other departments to facilitate effective communication and ensure seamless coordination of activities.
• Performance Monitoring: Monitor and evaluate team performance, providing constructive feedback and implementing performance improvement plans when necessary.
• Reporting: Generate and analyse reports to assess key performance indicators, identify trends, and make data-driven decisions.
• Targets: work towards reaching targets against measured KPI's
Key Personal Characteristics
• Work well under pressure and be able to prioritise tasks.
• Good communication skills and able to deal with customers professionally.
• Excellent people management skills
• Ability to organize workload and teams focus
• Proven excellent and advanced PC and MS skills
• Remains calm under pressure
• Proven experience in managing and leading teams
• Strong advantage to have a background in Hire and Construction