Front of Office Manager - City of London, Greater London, United Kingdom - Montcalm Royal London House

Description

FRONT OFFICE MANAGER
About Montcalm Collection
United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels.

Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story.

Architecture and style may change, but classic hospitality stands the test of time:
expect an enduring welcome from our team. Discover the hotels in the collection.

Our historic brewery reimagined as a vibrant modern hotel:
The Montcalm At The Brewery. Our storied city-slicker, housed in the former headquarters of the

Royal Mail:
The Montcalm Royal London House.

Our duo of mindful hotels which set a slower pace:
Montcalm Collection are looking for a skilled and ambitious Front Office Manager to join our team.

You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.

Help to shape the Montcalm Collections next chapter and showcase your skills.

Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Pathways for promotions and growth within the brand.
Recognition and Rewards Program.
Access to an array of discounts via our Benefits Platform.
Comprehensive training through Certified Classroom and E-Learnings.
28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
Cash-back on optical, dental, chiropractic, and physio services.
Concession on gym memberships.
Nutritious meals provided during shifts.
Complimentary dry-cleaning service for uniforms.
Inclusive pension schemes

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Inhabit Brand.

Managing the front office team members to ensure all company procedures and standards are being adhered to.
Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and developed the team members where necessary.
Plan and prepare employee rotas and monitor staffing levels to meet business demands.
Previous experience in a similar role and ideally in boutique hotels
Excellent leadership skills and proven track record of training and developing employees.
Ability to anticipate and resolve challenges / complaints.
Commitment to delivering a high level of customer service.
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background.