Client Engagement Executive - Silvertown, United Kingdom - Omni RMS Limited

Omni RMS Limited

Verified Company

Silvertown, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We have a great opportunity for you to join a leading Commercial Relocation company where you will be the face of our organisation supporting key accounts and customers with their relocation projects as well as developing a career working for a customerfocused, growing organisation that will offer training and development.

As a Client Engagement Executive, you will be the one point of contact throughout the customer's journey which involves understanding the customer's needs and in turn, improving the customer's experience.

You will be the first escalation point for customersand will manage a regional list of accounts in close partnership with several other departments

RESPONSIBILITIES

Maintain excellent customer service and communication standards
Good problem solver, able to use intuition to resolve any issues and complaints from the client
Ability to maximise sales opportunities by upselling products and services to the customer
Delivering company and legal standards when processing documentation
Dealing with all administrative enquiries in a professional and timely manner, along with ensuring all documentation is accurately checked before processing
Take part in team meetings and briefings when planned
Build and maintain trusted working relationships within the team
Perform any other duties as and when required depending on the needs of the business
Provide reporting for accounts.
Contribute to the delivery of KPI's

ABOUT YOU

Experience in a Customer Service role
Ability to work with others and share best practice
Enthusiastic and selfmotivated with a positive approach to your work and a "cando" attitude
Excellent organisational skills with the ability to prioritise workload
Exhibits flexibility, be adaptable to change
Be customer centric, create a great customer experience with the ability to build rapport with customers
Communicate effectively on all levels
Excellent time management and the ability to work well under pressure

As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally.

We provide project and move management foragile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation.