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- Use your knowledge and skills to provide a friendly and efficient telephone service to turn around client queries in a timely manner
- Maintain accurate statistical records
- Take an active role in the monitoring and analysis of data to identify improvements to the current risk assessment strategy
- Be responsible for reporting key performance indicators to the appropriate clients
- Provide feedback on working protocols and working practices
- Further tasks deemed appropriate by your line manager and company direct
- An interest in learning about the human body and medical conditions (essential)
- Previous experience of working within a medical arena (desirable)
- Experience within a commercial, travel or insurance setting (desirable)
- Excellent written and spoken English (essential)
- IT skills – MS Office, Internet, email & databases (essential)
- Excellent communication and interpersonal skills (essential)
- Enthusiasm and a willingness to learn (essential)
- Previous experience in a customer service role (desirable) · The ability to work independently as well as within a team (essential)
- Knowledge and/or interest in technology (desirable)
Support Line Coordinator - Esher, United Kingdom - Verisk
Description
Job Description
The role will be based at LH&T's Head Office in Esher, Surrey. The position is available on a full-time basis for a 12 month period. 35 hours per week.
This is hybrid working arrangement so home working will be available after the initial training period but we currently expect at least two days a week to be office based.
The coordinator will assist our insurer clients with queries relating to the use of VRR screening tools. The service is offered in real time, often with the customer on hold. The coordinator will not speak directly with the customer. Full training will be given.
Key responsibilities:
Qualifications
We are looking for an individual with: