Hospitality Assistant - London, United Kingdom - Howden

Description

We're looking for a Hospitality Assistant to join our London Hospitality team.

Reporting to the Executive Service Hospitality Lead, you will provide the highest standard of food, beverage and associated service to all hospitality customers and assist with the preparation, presentation, service delivery of the catering requirement of the site to the company's standard and the client's satisfaction.

Please note this is a part-time role based in our London office. You will be required to work 32 hours per week.


Role Responsibilities:

To assist as directed with all aspects of food service; ordering, preparation, and stock control for example:Ensure all counter, and tables are set up prior to service timeEnsure all different services are all stocked up and in functioning orderTo assist with basic food preparationEnsure the service area are clean and tidy at all timesTo clean and clear down the all food service areasEnsure the cleaning schedule is followed in accordance to C.O.S.H.H regulationsTo create, maintain and enhance effective customer relationships, which includes team members, the Client and individuals in the external environment.

Ensure the highest standard of customer care is used at all times always putting our customers first and before tasksEnsure all customers are served in a friendly and efficient manner with a welcome, smile and parting thank youEnsure all comments and complaints are dealt with according to our way and feedback is passed on immediately to the managerTo support the client and service department in the day to day business.

To communicate with client and service team, the hospitality team in organizing the daily set ups.


Required Experience:
Previous corporate hospitality or customer/client-facing experience.
Trained in manual handling of F&B and safe methods of working.
Knowledge of room booking systems is desirable.