Supervisor - - Norwich, United Kingdom - Frasers Group

Description

Company Description

has been delivering comfort up and down the country for over ten years. We are pushing the boundaries of traditional retail environments. With a strong focus on design, innovation, and customer satisfaction, we have become one of the leading players in the industry.

As we continue to grow, we are seeking a motivated and experienced individual to join our team as a Supervisor in our Norwich showroom.

Job Description

You will be responsible for the efficient and smooth running of the showroom/retail team. Your key focus will be to maximise sales and showroom profitability paying particular attention to maintaining and building on customer service and operational standards, maximising brand image, enhancing team development and providing inspirational leadership and support to the teams within your remit.

Meet and exceed sales targets and increase profitability in store.

Analyse all reports and commercial information available to make improvements to the performance of the showroom.

Ensure all controllable costs are managed and minimised, ensuring all expenditure is necessary and justified

Lead & support the Showroom team through regular communication, circulating best practice and lessons learnt to improve overall business performance

Inspire and lead staff members to ensure impeccable standards are established and maintained including administration, housekeeping, systems, and operational procedures

Conduct regular checklists with the team, providing constructive feedback and creating development opportunities

Work to implement visual standards, key events/changes and implementing promotions

Nurture and develop a culture of exceptional customer service by ensuring that all staff adhere to company guidelines and expectations as laid out in the training guides

Tackle potentially challenging situations constructively and professionally

Act as a role model and brand ambassador, consistently leading by example to set the standard in all areas by building strong and professional relationships with each staff member, providing leadership, guidance and support.

Demonstrate an interest in the Company's objectives and performance, and support the business' strategy through effective teamwork

Ensure all showrooms are adhering to the company H&S guidelines and legislation

Oversee the Amara Home Brand within the store, including deliveries, stock movement, merchandising and sales perforance.

Qualifications

At least 2 years' experience in a retail management role. A background in interiors is preferred

Excellent communication skills, both verbal and written

Proven track record of internal progression and development

Excellent leadership and decision-making skills

Ability to multitask and work efficiently under pressure

A confident decision maker with strong analytical and problem-solving skills

Proficiency in Microsoft Office & good computer skills