- Friendly, forward-thinking practice with a supportive management team
- PMS list size approximately 10,700
- 5 partners, 4 salaried GP
- Training practice for GP registrars and medical students
- Work with the ARCH PCN home visiting service
- Clinical Pharmacist and Pharmacy Technician attached to the Practice
- Health and Wellbeing Coach attached to the Practice
- MH GPA's attached to the practice
- Excellent nursing and healthcare assistant support
- Allied community team including District Nurses, Community Matron, Midwife, Care Co-ordinator, Social Prescribers
- We work closely with our PCN colleagues (8 other local practices Alfreton, Ripley, Crich and Heanor)
- SystmOne clinical system
- CQC rating of good in all areas
- Located in Alfreton Primary Care Centre Job description
- Good standard of education, GSCE English grade C or above
- Customer Service/Receptionist experience ideally in a medical setting.
- Good IT/keyboard skills
- Experience of SystmOne
Patient Services Co-ordinator - Alfreton, United Kingdom - Parkside Surgery
Found in: Talent UK C2 - 2 weeks ago
Description
Job summary
Parkside Surgery is looking for 3 new team members to join the practice team. If you like working in a friendly, supportive but very busy environment then we may be the place for you.
Previous experience in general practice is desirable but excellent customer service experience is essential. You must be able to work under pressure, meet service demands but remain calm and polite at all times.
The hours of work are:
Post 1 - Monday - Friday 8am to 1pm (25 hours per week)
Post 2 - Monday to Friday to (30 hours per week)
Post 3 -Wednesday to Friday 8am to (27 hours per week)
Overtime may also be available.
Please indicate in your application which post you are applying for.
Please see the surgery website - for more information about the surgery.
Main duties of the job
The post holder will be responsible for:
Greeting patients, attending to their requests forappointments, prescriptions, and dealing with other queries, using the computer
Dealing with telephone calls, redirecting them asappropriate
Action tasks in line with practice protocol
Recording information onto the computer
Scanning and coding information from letters intopatient records
Recording requests for repeat prescriptions bypatients
Maintaining compliance with all Practice policiesand procedure, available in hard copy or electronic copy and ensuring awarenessof where to find them.
Maintaining flexibility to assist in holiday andsickness cover
Any administrative tasks as required
Chaperone patients (when required and with theappropriate training)
Processing prescription requests using EPS2/FP10s
About us
Job responsibilities
The post holder will provide a comprehensive and efficient reception andadministration service to the Practice to enable it to run effectively. Theability to work under pressure and provide a high quality service is essential.
Person SpecificationQualifications
Essential
Desirable