Weekend/Out of Hours Property Service Manager - London, United Kingdom - UCL Eastman Dental Institute

Description

About the role

The Weekend and Out of Hours Property Service Manager forms an integral part of the operations team, providing an outstanding student experience 24/7 Monday - Sunday. As a Weekend and Out of Hours Property Service Manager you will be responsible for overseeing all of the accommodation portfolio, maintaining a safe and secure environment at all times and providing a responsive customer service. You will lead the team that provides this service 7pm - 8am, Monday - Friday and 24 hours over the weekend.

You will report to the Deputy Head of Operation Manager and work closely with the Accommodation Managers. You will ensure the OOH/Weekend service team assist in the day to day tasks including Front of house reception, general enquiries, daily walkarounds and any other building management tasks as needed. The role includes supporting open days, student arrival and departures as well as assisting with visitors, students, external contacts and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

Please note that this role is available to current UCL staff as a 12 month internal secondment only.

A provisional rota will be made available but you will be required to amend your days of work in line with the business demands, particularly commercial period, student arrival, departure and open days.

Cover is required 24/7, 52 weeks of the year. Over the Bank holidays and UCL Closure days there will be a requirement for all Weekend/OHH Service Officers to cover the UCL Residence sites.

About you

You have previous experience in a similar role, and of team management, supervision or leadership experience within a customer facing environment, including performance management, people development, coaching or mentoring experience and a track record of motivating others in the delivery of excellent customer service.

You have excellent communication skills and are able to demonstrate an objective, professional and calm approach when handling difficult situations and experience in complaint handling. Your IT skills are excellent and include MS Office applications and you are able to work at pace whilst maintaining a high level of accuracy and attention to detail.

You will need to be able to offer flexibility in your working hours and be willing to take part in a rota for a service that requires cover 7pm - 8am, 7 days a week.

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below: